Patient Support Supervisor - Second Shift

Father Martin Ashley; Havre de Grace (MD); On-site; USD 50,000 - 55,000; Full time

Job summary

Ashley Addiction Treatment Center is seeking a Patient Support Supervisor (Second Shift) in Havre de Grace, MD, to lead the PSA team. You will supervise, train, and support staff, manage schedules, and ensure seamless patient service delivery across shifts.

The role requires leadership experience in behavioral health, CPR/BLS, and a track record in staff development. Strong communication, crisis management, and a commitment to HIPAA/compliance are essential.

Qualifications

• CPR/BLS certification current.
• High School diploma or equivalent required; college degree preferred.
• 1 year or more PSA experience required; 3 years preferred.
• 1+ year leadership experience preferred.
• 5 years in SUD or behavioral health field preferred.
• Recovery Coach Academy (CCAR) Trainer status or pursuing.
• Registered Peer Supervisor certification or pursuing.
• CPI training certification or pursuing.
• Knowledge of recovery mutual support groups (12 Step, SMART Recovery, Celebrate Recovery, etc.).
• Excellent organizational and communication skills.
• Ability to empower and motivate a large team.
• Basic knowledge of Microsoft Office (Outlook, Word, Excel).
• Communicate well with patients/staff; enforces policies/procedures.

Responsibilities

• Provides direct supervision to PSA staff and ensures staff competency.
• Maintains staff schedule, coordinates coverage, and oversees time and attendance.
• Offers support and ongoing training to PSA staff.
• Oversees delivery of PSA services to patient community.
• Acts as primary liaison between leadership and PSA staff to meet patient/program needs.
• Collaborates with HR to recruit, interview, and hire PSA positions.
• Participates in new hire onboarding and monthly in-services.
• Facilitates daily PSA huddle and monitors PSA documentation.
• Ensures PSA staff are trained in crisis management and de-escalation.

Skills

Leadership

Communication

Organizational skills

Staff mentoring

Customer service

Crisis management

Motivational skills

Education

High School diploma or equivalent

College degree preferred

Tools

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Support Supervisor - Second Shift

Salary Range: $50,000.00 To $55,000.00 Annually

THE ORGANIZATION

Ashley Addiction Treatment Center was founded in 1983 by two visionaries who knew the treatment of drug or alcohol addiction could be designed and effectively delivered in a holistic manner that compassionately considers the whole person and not just the disease. Innovative then, and innovative now, Ashley passionately continues its core mission “To transform and save human lives by integrating the science of medicine, the art of therapy, and the compassion of spirituality.” Organizationally strong, the organization rigorously adheres to its guiding principles, ethics, and a culture of excellence.

POSITION SUMMARY

The Patient Support Supervisor provides direct supervision to the PSA staff as assigned and ensures staff competency in performing PSA job duties. The Patient Support Supervisor maintains the staff schedule, coordinates staff coverage, maintains time and attendance, and offers support and on-going training to the PSA staff. Oversees the delivery of services from the PSA position to the patient community. Operates as the primary point of contact between Director of Patient and Community Support Services, Clinical Management Team, and other leadership positions and the PSA staff to ensure patient and program needs are met.

KEY RESPONSIBILITIES

Staff Supervision and Administrative Management

• Earns respect and trust as a leader
• Conducts ongoing supervision, training, and performance coaching to ensure competency levels are met and/or exceeded.
• Assists Director Patient and Community Support Services with employee disciplinary process
• Collaborates with HR to recruit, interview, and hire for PSA positions
• Responsible for new hire onboarding to the department
• Coordinates and facilitates monthly department in-services to ensure staff competency in clinical skills and PSA procedures
• Facilitates daily PSA huddle (M-F) discussing policy/procedures, patient challenges, changes in programming, and other items as needed
• Performs yearly performance evaluations of PSA staff
• Completes time card authorizations and manages time off requests.
• Maintains staff schedule to ensure coverage to meet patient care needs.
• Monitors PSA documentation and ensures staff competency in change of shift entries and PSA notes
• Collaborates with department leaders to address patient, program, facility, safety/security challenges or needs
• Assists Safety and Security Manager in the planning and implementation of disaster drills
• Ensures PSA competency with all emergency policies and procedures.
• Collaborates with the Clinical Management Team to ensure patient care and patient programming needs are met
• Assures PSA staff are proficient and competent in assigned job duties – i.e., new patient orientation, welcome tours, luggage searches, taking attendance, monitoring phone/computer room, providing patient transportation.
• Assures PSA staff are trained in crisis management, de-escalation, and recovery support skills
• Serves as the primary point of contact between departments and managers within the organization and PSA staff, as well as patient community.
• Addresses the patient community as needed as the representative of the PSA staff
• Collaborates with PSA Drivers to ensure patient transportation needs are met

In addition to role responsibilities, each staff member of Ashley, Inc. has the following responsibilities as a part of their employment:

• Models and reinforces Ashley’s mission and core values
• Performs other duties on an as-needed basis
• Reinforces Ashley’s commitment to diversity, equity and inclusion
• Protects the privacy of our patient’s protected health information by maintaining compliance with HIPAA and other relevant Ashley related IT security regulations

DESIRED KNOWLEDGE/SKILLS/ABILITIES:

• Current CPR/BLS certification.
• High School graduate or equivalent required; College degree preferred.
• 1 years’ experience as a PSA required; 3 years preferred
• 1 or more years of leadership experience preferred.
• 5 years’ experience working in SUD or behavioral health field preferred.
• Must hold or be pursuing Recovery Coach Academy (CCAR) Trainer status
• Must hold or be pursuing a Registered Peer Supervisor certification
• Must hold or be pursuing CPI training certification
• Knowledge of recovery mutual support groups (12 Step, SMART Recovery, Celebrate Recovery, etc.)
• Excellent organizational and communication skills
• Ability to empower and motivate a large team
• Basic knowledge of Microsoft Office to include Outlook, Word, and Excel
• Communicate well with patients/staff; enforces policies/procedures.
• Requires frequent and sometimes rapid mobility; must be able to negotiate the buildings and grounds.