Patient Support Representative

Wellness Pointe; Longview (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Wellness Pointe is seeking an energetic, customer-focused professional to register patients, verify demographic/insurance details, and collect co-pays in a medical office setting.

The role requires bilingual English and Spanish skills, basic computer data entry, and the ability to work with clinical staff to ensure smooth patient access and accurate billing. Prior EMR experience is preferred.

Qualifications

• High School diploma or GED equivalent.
• Typically requires one year of office/administrative experience.
• Bilingual English and Spanish required.
• Requires a valid Texas driver’s license with appropriate driving record and auto liability insurance.
• Strong human relations and communication skills.
• Experience with EMR software preferred.

Responsibilities

• Interview patients to collect demographic and insurance information for medical records and billing.
• Input registration data into computer system and verify accuracy.
• Prepare forms for signature by patient or family.
• Collect co-pays and deposits and issue receipts.
• Explain billing policies and financial arrangements to patients and families.
• Communicate with clinical staff about patient access, transfers, authorizations, and reimbursements.
• Verify insurance and obtain authorizations for procedures when needed.
• Perform insurance verification and pre-authorization of procedures.

Skills

Effective communication

Bilingual English/Spanish

Customer service

Education

High School diploma or GED

Tools

EMR software

Job description

Company Description

At Wellness Pointe, everyone will receive an exceptional quality of care. The center has expanded into a multifaceted clinic that offers obstetrics, pediatrics, general medicine, family planning, and dentistry. Some of the other services offered by our well qualified staff include education, intervention, and management of the many social issues that impact our community. Everyone is treated in complete confidence. Medicaid, Medicare, and most private health insurance is accepted.

Job Description

Our Organization is seeking an energetic, motivated, customer service professional.

In this role, the incumbent will register patients by obtaining demographic, insurance, and medical information and collecting co-pays and deposits. Effectively completes a variety of goal-oriented departmental tasks that will require adaptability, attention to detail and efficiency.

Essential Duties

• Interviews patients to obtain demographic and insurance information necessary for medical record identification and bill processing.
• Inputs patient registration information into computer system and verifies accuracy of data entered.
• Prepares required forms for signature by patient or family member.
• Requests and collects co-pays and deposits, and issues receipts at time of payment.
• Discusses financial arrangements with incoming patients and/or family members and explains billing and collections policies.
• Communicates with medical/clinical personnel regarding patient access, inter-facility transfers, reimbursement issues, authorization requirements, etc.
• May verify patient insurance coverage and obtain and track authorizations for procedures to be performed.
• Insurance verification
• Pre-authorization of procedures

Qualifications

• High School diploma or GED equivalent
• Typically requires one (1) year experience in an office/administrative environment.
• Bilingual ( English and Spanish) required
• Requires a valid Texas Driver's License, appropriate driving record and auto liability insurance that meets the minimum required by State of Texas statute.
• Mental and physical health sufficient to meet the demands of the position.
• Must be able to adhere to all client related policies and procedures including confidentiality.
• Skills Demonstrated human relation and effective communication skills a must
• Experience with EMR software preferred.
• Energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image.
• The ability to work effectively under pressure.
• Superior organizational and problem solving skills

Additional Information

Wellness Pointe is an Equal Opportunity Employer.