Patient Support Representative

Amazing Care Pediatric Outpatient Therapy; Castle Rock (CO); On-site; USD 38,996 - 52,624; Full time

Benefits offered by this job

PTO

Medical insurance

Dental insurance

Vision insurance

401(k)

Flexible spending account

Health savings account

Life insurance

Parental leave

Work-life balance

Job summary

Amazing Care Outpatient Pediatric Therapy in Colorado is seeking a full-time Patient Support Representative to provide exceptional patient service, greet patients, answer calls, collect co-pays, and ensure accurate patient information for billing at our Castle Rock clinic.

You will work as a front desk receptionist with potential for growth within a collaborative, compassionate pediatric therapy setting that emphasizes high-quality care and teamwork.

Qualifications

• Medical office receptionist experience with heavy scheduling.
• 1–2 years in receptionist role, preferably medical.
• Bachelor's degree preferred; HS diploma required.
• Strong computer skills with MS Office and Google Docs.
• HIPAA compliance and patient confidentiality.
• Attention to detail and courteous patient interaction.
• EMR experience preferred.
• Understanding of medical insurance preferred.

Responsibilities

• Greet patients professionally.
• Answer incoming calls professionally.
• Collect co-pays and balances per insurance guidelines.
• Obtain accurate patient information for billing and demographics.
• Schedule patients and direct them as needed.
• Update patient registration information.
• Keep waiting areas clean and tidy.
• Work as part of a professional team.
• Perform other duties as assigned.

Skills

Scheduling

Receptionist

Customer service

HIPAA compliance

Microsoft Office

Google Docs

EMR experience

Insurance knowledge

Education

Bachelor's degree preferred

High School diploma required

Tools

EMR system

Job description

Amazing Care Outpatient Pediatric Therapy

We are a leading provider of pediatric therapy services dedicated to improving the lives of children and families in Colorado. We offer a collaborative and supportive environment where team members are empowered to make a meaningful impact. We provide individual and group speech, occupational, and physical therapy services by experienced, certified therapists. We are committed to delivering exceptional therapy services to our community and pride ourselves on our supportive team environment and dedication to high‑quality care.

Position Overview

We are seeking a full‑time Patient Support Representative to join our team. The primary responsibility of this role is to provide excellent customer service and ensure that our patients are treated with respect and empathy, while also communicating professionally and clearly with the clinic team in our Castle Rock, CO location. This person will serve as a front desk receptionist and have immense opportunity to grow in both skill‑set and career.

Location

815 S Perry St. Suite #200. Castle Rock, CO 80104

Schedule

• Monday - Friday - 8:30am-5:30pm
• 1 hour lunch each day
• 40 hours per week

Key Responsibilities

• Greet incoming patients in a friendly and professional manner.
• Answer all incoming calls in a friendly and professional manner.
• Collect co‑pays and balance owed at the time of visit in accordance with patient insurance guidelines.
• Obtain complete and accurate information from the patient for billing and demographics purposes.
• Schedule patients, greet patients and visitors, and direct them as needed.
• Update patient registration information.
• Keep waiting and patient areas clean and tidy throughout the clinic.
• Work effectively as part of a highly professional team.
• Perform other duties as assigned.

Qualifications

• Medical office receptionist experience with heavy scheduling, at least 1‑2 years.
• 1‑2 years of experience as a receptionist, preferably in a medical office.
• Bachelor's Degree preferred, High School Diploma or High School Equivalency required.
• Strong computer skills, including experience with Microsoft applications and Google Docs.
• Demonstrated ability to be courteous and respectful when interacting with patients and family members.
• Maintain patient confidentiality in accordance with policy and procedure and HIPAA requirements.
• Attention to detail.
• EMR experience preferred.
• Understanding of medical insurance preferred.

Benefits

• Comprehensive benefits package including PTO, Medical, Dental, and Vision insurance.
• Supportive and collaborative team environment.
• Opportunities for professional growth and development.
• Work‑life balance with no charting required at home.
• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Pay

$22.00 per hour