Patient Support Rep I

Upson Regional Medical Center; Thomaston (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Upson Regional Medical Center in Thomaston, GA is seeking a Patient Support Rep I to greet patients, handle registrations, and answer calls with care.

This role emphasizes HIPAA compliance, accurate data entry, insurance verification, and collaboration with clinicians to ensure smooth patient flow and accurate billing.

Qualifications

• High School Diploma or equivalent; 1+ year in medical office or customer service.
• Prefer 2+ years in healthcare office/business office environment.
• Experience with insurance, medical coding/billing, or patient financial services.

Responsibilities

• Greet all patients and visitors in a friendly and courteous manner.
• Answer phones and provide requested information while maintaining patient confidentiality.
• Scheduling/Registration, accurate collection and entry of patient information per HIPAA standards.
• Assist patients with signing in and completing registration forms; collect signatures for billing and records.
• Verify insurance eligibility; calculate and collect point-of-service payments; explain patient balances clearly.
• Communicate effectively with patients, physicians, staff, and external customers.

Skills

Customer service

Telephone skills

Computer skills

Education

High school diploma or equivalent

Job description

Patient Support Rep I

Upson Regional Medical Center Thomaston, Georgia, United States

About this position

Join a winning team!

Upson Regional Medical Center is a small hospital with a BIG heart! Our employees enjoy an environment where they can take care of patients with a high degree of quality and compassion. Patients get to experience top-notch healthcare with modern technology and a team with a focus of excellence for every patient, every time.

The Patient Support Rep I, is responsible for the following:

• Greets all patients and visitors in a friendly and courteous manner.
• Answer phones and provide requested information to callers while maintaining patient confidentiality.
• Scheduling/Registration, accurate collection and entry of patient information, with adherence to HIPAA and patient confidentiality standards. Information to include, demographic, guarantor, insurance, all other appointment specific information necessary for appropriate patient care, billing and collection of reimbursement.
• Assist all patients with signing in and completion of registration forms, answer questions, and give instructions. Obtains all necessary documents and signatures for patient billing and medical records.
• Verification of insurance eligibility, calculation and collection of point of service patient payment. Demonstrates an understanding of insurance benefit information and is able to communicate effectively and provide a clear explanation of patient balance calculations.
• Demonstrate effective communication, both verbally and written, when dealing with patients, physicians, other healthcare personnel, and external customers
• Exhibit a cheerful personality and works harmoniously with others in a team environment. Flexible and cooperative, follows written and oral instructions.
• Exercise sound independent judgment in the absence of supervision and be able to manage multiple tasks and deadlines.
• Strong telephone and computer skills.
• Occasional travel to multiple office sites.
• Monday – Friday, 8a – 5p (unless otherwise directed by the Manager), occasional weekends and/or holidays may be required.
• All other duties as assigned by the Manager and/or designee.

Requirements: High School Diploma or equivalent, 1 or more years of medical office experience or similar customer service-related experience. Prefer 2 or more years in a Healthcare office/business office environment. Insurance, medical coding/billing, or patient financial services experience. Must have a strong work ethic.

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