Patient Support Operator

GOEBEL FIXTURE COMPANY; Chicago (IL); On-site; USD 38,000 - 42,000; Full time

Job summary

Lawndale Christian Health Center seeks a Patient Support Operator to serve as the first point of contact for patients, handling calls, scheduling appointments, and managing mail flow. The role includes triaging desktop requests, assisting with pharmacy-related issues, and ensuring compliance with applicable standards.

The operator will schedule appointments for Psychiatry and Care Teams (excluding Dental, Optometry, and BH), answer calls, and support staff with various duties while maintaining

Qualifications

• Some computer skills (Windows-based) and telephone experience preferred.
• Experience with Microsoft Office is a plus.
• Ability to work in a multi-cultural setting.
• Ability to strongly embrace and personify the mission of Lawndale Christian Health Center.
• Ability to collaborate and interact with a diverse group of healthcare professionals.
• Ability to multi-task and problem solve in a fast-paced work environment.
• Excellent guest relations skills.
• Typing speed of 45 wpm.

Responsibilities

• Schedule and rescheduling appointments for Psychiatry and all Care Teams, apart from Dental, Optometry, and BH.
• Answer inbound calls and function as a switchboard operator.
• Collect, sort and distribute all incoming and outgoing mail, handling over 100 letters daily that require stamping, certified mailing and proper weighing.
• Triages a clinical desktop, addressing medication refills, paperwork, pharmacy-related issues, copies of paperwork, vaccine records, etc., handling approximately 30-40 phone notes daily.
• Assist the Nursing team with reading patients' RX scripts to determine if they have refills remaining with their preferred pharmacy.
• Assist the Nursing team with RX issues needing clarification, such as medication on backorder, unreceived scripts.
• Attend staff meetings as announced by supervisor.
• Ensure compliance with standards, laws and regulations as promulgated by regulatory and accrediting organizations such as: BPHC, JCAHO, CLIA, OSHA, and the State and Federal Governments.
• Greet and interact with all patients, staff and visitors in a pleasant and professional manner.
• Other duties as required.

Skills

Windows basics

Telephone experience

Microsoft Office

Multitasking

Guest relations

Typing 45 wpm

Tools

Microsoft Office

Job description

• Base Pay $38,272.00 / Year
• Job Category Entry Level
• Employee Type Full Time - Non-Exempt

Position Summary

The Patient Support Operator plays a crucial role as the first point of contact for patients, handling incoming calls and scheduling appointments. Patient Support Operators are also responsible for mail workflow, triaging desktop requests, and assisting with pharmacy-related issues. They ensure compliance with regulatory standards, participate in staff meetings, and interact professionally with all patients, staff, and visitors.

Principal Duties and Responsibilities

• Schedule and rescheduling appointments for Psychiatry and all Care Teams, apart from Dental, Optometry, and BH.
• Answer inbound calls and function as a switchboard operator.
• Collect, sort and distribute all incoming and outgoing mail, handling over 100 letters daily that require stamping, certified mailing and proper weighing.
• Triages a clinical desktop, addressing medication refills, paperwork, pharmacy-related issues, copies of paperwork, vaccine records, etc., handling approximately 30-40 phone notes daily.
• Assist the Nursing team with reading patients' RX scripts to determine if they have refills remaining with their preferred pharmacy.
• Assist the Nursing team with RX issues needing clarification, such as medication on backorder, unreceived scripts.
• Attend staff meetings as announced by supervisor.
• Ensure compliance with standards, laws and regulations as promulgated by regulatory and accrediting organizations such as: BPHC, JCAHO, CLIA, OSHA, and the State and Federal Governments.
• Greet and interact with all patients, staff and visitors in a pleasant and professional manner.
• Other duties as required.

Required Skills or Abilities

• Some computer skills (Windows-based) and telephone experience preferred.
• Experience with Microsoft Office is a plus.
• Ability to work in a multi-cultural setting.
• Ability to strongly embrace and personify the mission of Lawndale Christian Health Center.
• Ability to collaborate and interact with a diverse group of healthcare professionals.
• Ability to multi-task and problem solve in a fast-paced work environment.
• Excellent guest relations skills.
• Typing speed of 45 wpm.