Patient Support Nurse - Bilingual

Mercalis; Miami (FL); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading healthcare company is seeking a Patient Support Nurse - Bilingual to assist Oncology patients in Miami, FL. The role involves providing information and support to patients and caregivers, with a focus on empathetic care and education. Candidates must hold a valid RN license and have extensive clinical oncology experience.

Benefits

401K with 5% matching

15 days PTO

7 Holidays + 2 Floating Days

Medical insurance

Vision insurance

Qualifications

• Licensed RN with 5-10 years clinical oncology experience.
• Experience in case management and patient support preferred.
• Ability to educate while providing emotional support.

Responsibilities

• Serve as the initial point of contact for patients and caregivers.
• Provide program-specific treatment education.
• Conduct miscellaneous tasks or projects as assigned.

Skills

Patient empathy

Telephonic patient care

Motivational interviewing

Education

Bachelors degree

Oncology Certification

Job description

Join to apply for the Patient Support Nurse - Bilingual role at Mercalis

1 day ago Be among the first 25 applicants

Join to apply for the Patient Support Nurse - Bilingual role at Mercalis

Direct message the job poster from Mercalis

Clinical Recruiter @ Mercalis | Building Impactful Clinical Teams

**THIS ROLE IS OPEN TO RN'S WITH A COMPACT/MULTI-STATE NURSING LICENSE - BILINGUAL (SPANISH & ENGLISH) IS REQUIRED**

***PREFERRED CANDIDATE WOULD BE LOCAL TO THE MIAMI, FL AREA***

Mercalis is an integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Backed by proven industry expertise and results-driven technology, Mercalis helps navigate the complex life sciences marketplace by providing commercialization solutions to accelerate value and enhance patient lives.

Mercalis fosters a culture that encourages individuality and provides opportunities for creativity, growth, and success while fostering a team environment. We are a diversity-driven organization with an inclusive approach to delivering patient-centric solutions that eliminate barriers for patients and increase patient access to life altering medications.

The Patient Support Nurse will provide support for Oncology patients and caregivers over the phone, by being able to speak to the end-to-end journey for patients in the context of the Oncology program specifics.

Responsibilities

• Serve as the initial point of contact for callers, including patients, their caregivers, and/or their HCP/office staff to provide approved information and education for Oncology specific care including: benefit discussions, disease progression, along with general and program specific resources. This role is NOT to provide medical advice.
• Provide program specific treatment education via approved scripting.
• When appropriate, facilitate a warm transfer to key program stakeholders (e.g. Specialty Pharmacy or Medical Information) to support inquiries outside of the role’s remit.
• Utilize Mercalis’ leadership competencies as the driving force behind the team’s success.
• On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data
• Ensure all SOPs are followed with consistency
• Conduct miscellaneous tasks or projects as assigned

Qualifications

• Licensed Registered Nurse with at least 5-10 years of direct clinical oncology experience in inpatient or outpatient settings
• Experience working as a case manager, care coordination of Oncology patients, telephonic patient care and/or patient support REMS program is preferred
• Bachelors degree AND Oncology Certification is preferred. If Oncology Certification is not current, must be able to obtain certification.
• Remote- in the Miami, FL area (Preferred)
• Patient empathy and understanding are of utmost importance in this role
• Ability to educate while remaining emotionally supportive
• Maintain the highest level of ethics and integrity
• Experience in the use of motivational interviewing techniques a plus.
• Ability to travel up to 25% (subject to change)

Why work at Mercalis?

• Our Mission is rewarding and fulfilling (Patient Access to Life-Saving/Improving/Extending Medications/Treatments)
• We employ the best Talent and Tools from the Patient Access Industry (We are the Industry Leader)
• We monitor the market to ensure we offer competitive salaries and benefits.
• 401K w/ 5% matching; day-1 vestment period
• 15 days PTO
• 7 Holidays + 2 Floating Days
• This is not an exhaustive list of benefits.
• Benefits are subject to change.
• Some positions require onsite presence and/or structured hours/shifts.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

Referrals increase your chances of interviewing at Mercalis by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Get notified about new Registered Nurse jobs in Miami, FL.

Nurse Navigator 1 - Site Disease - Remote/Full Time

Registered Nurse-Tele-Internal Staffing-Pool-Nights-BHC-19050

Call Center: Telecare Registered Nurse (RN)

Call Center: Telecare Registered Nurse (RN) NIGHTS

Call Center: Telecare Registered Nurse (RN) NIGHTS

Respiratory Anesthesia Representative-Miami, FL

Miami-Fort Lauderdale Area $125,000.00-$135,000.00 4 weeks ago

Nurse Practitioner or Physician Assistant - Orthopedics

Remote Psychiatric Nurse Practitioner (PMHNP) - Set your own schedule

Telemedicine Psychiatric Nurse Practitioner(Spanish Speaking) - California License

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.