Patient Support Nurse

TrialCard; United States; Remote; USD 75,000 - 95,000; Full time

Job summary

A leading healthcare commercialization partner seeks a Patient Support Nurse to assist Oncology patients and caregivers. This role involves providing education and support over the phone, with a strong emphasis on empathy and excellent communication skills. The ideal candidate is an RN with oncology experience, bilingual in English and Spanish, and ideally located on the West Coast.

Benefits

401K with 5% matching

Gym Reimbursement

Qualifications

• Licensed Registered Nurse with 5-10 years of direct clinical oncology experience.
• Bilingual in English & Spanish.
• Excellent communication skills and strong patient empathy.

Responsibilities

• Serve as the initial point of contact for Oncology patients and caregivers.
• Provide program specific treatment education via approved scripting.
• Ensure adherence to training deadlines and corporate policies.

Skills

Communication

Patient Empathy

Motivational Interviewing

Education

Bachelor's Degree

Oncology Certification

Job description

Overview

**THIS ROLE IS OPEN TO RN'S WITH A COMPACT/MULTI-STATE NURSING LICENSE - BILINGUAL (SPANISH & ENGLISH) IS REQUIRED**

***PREFERRED CANDIDATE WOULD BE LOCATED ON THE WEST COAST***

****SHIFT FOR THIS ROLE IS 11AM-8PM EST M-F****

Mercalis is an integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Backed by proven industry expertise and results-driven technology,Mercalis helps navigate the complex life sciences marketplace by providing commercialization solutions to accelerate value and enhance patient lives.

Mercalis fosters a culture that encourages individuality and provides opportunities for creativity, growth, and success while fostering a team environment. We are a diversity-driven organization with an inclusive approach to delivering patient-centric solutions that eliminate barriers for patients and increase patient access to life altering medications.

The Patient Support Nurse will provide support for Oncology patients and caregivers over the phone, by being able to speak to the end-to-end journey for patients in the context of the Oncology program specifics.

Responsibilities

• Serve as the initial point of contact for callers, including patients, their caregivers, and/or their HCP/office staff to provide approved information and education for Oncology specific care including: benefit discussions, disease progression, along with general and program specific resources. This role is NOT to provide medical advice.
• Provide program specific treatment education via approved scripting.
• When appropriate, facilitate a warm transfer to key program stakeholders (e.g. Specialty Pharmacy or Medical Information) to support inquiries outside of the role’s remit.
• Utilize Mercalis’ leadership competencies as the driving force behind the team’s success.
• On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data
• Ensure all SOPs are followed with consistency
• Conduct miscellaneous tasks or projects as assigned

Qualifications

• Licensed Registered Nurse with at least 5-10 years of direct clinical oncology experience in inpatient or outpatient settings
• Experience working as a case manager, care coordination of Oncology patients, telephonic patient care and/or patient support REMS program is preferred
• Bachelors degree AND Oncology Certification is preferred. If Oncology Certification is not current, must be able to obtain certification.
• Bilingual (Fluent in English & Spanish) (Required)
• Remote - in the West Coast area (Preferred)
• Excellent communication skills
• Patient empathy and understanding are of utmost importance in this role
• Ability to educate while remaining emotionally supportive
• Maintain the highest level of ethics and integrity
• Experience in the use of motivational interviewing techniques a plus.
• Ability to travel up to 25% (subject to change)

Why work for Mercalis?

Our Mission is rewarding and fulfilling (Patient Access to Life-Saving/Improving/Extending Medications/Treatments)

We employ the best Talent and Tools from the Patient Access Industry (We are the Industry Leader)

We monitor the market to ensure we offer competitive salaries and benefits.

401K w/ 5% matching; day-1 vestment period

Gym Reimbursement

*This is not an exhaustive list of benefits.

*Benefits are subject to change.

** Some positions require onsite presence and/or structured hours/shifts.

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