Patient Support Nurse

Valeris, Inc.; Raleigh (NC); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) match

PTO and paid holidays

Telehealth and EAP services

Life insurance

Short-Term Disability

Job summary

Valeris, a life sciences commercialization partner, seeks a Patient Support Nurse to guide patients through therapy with education, care coordination, and psychosocial support. This telephonic role also provides disease-state education, documents care activities, and escalates complex cases per SOPs.

You will work in a fast-paced, compliant telephonic setting, maintaining accurate CRM records, supporting providers, and advocating for insurance coverage and patient access to therapy.

Qualifications

• AD or BSN nursing degree with RN license in one or more states.
• Four or more years of nursing experience; prior telephonic experience a plus.
• Knowledge of medical insurance terminology and reimbursement/insurance, healthcare billing, physician office, health insurance processing or related reimbursement experience a plus.
• Proficient with Microsoft products, including Excel and Adobe.

Responsibilities

• Provide education and support to patients, caregivers and health care providers regarding assigned therapeutic areas.
• Counsel and educate patients on medication use, dosing, devices, and insurance coverage.
• Document adverse events and product/safety complaints per SOPs.
• Maintain accurate patient account records in the CRM.
• Advocate for insurance coverage and patient access for complex pharmaceuticals.

Skills

Nursing license

Telephonic communication

Attention to detail

Empathetic listening

Microsoft Excel

Adobe Acrobat

Education

AD or BSN nursing degree

Tools

CRM software

MS Excel

Adobe Acrobat

Job description

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.**SHIFTS FOR THESE OPENINGS ARE: (1) 11AM-8PM EST M-F & (1) 12PM-9PM EST M-F**The Patient Support Nurse is a blended role to 1) facilitate a successful patient journey to and while on therapy by providing care coordination, education, and psychosocial support, 2) provide medication and disease state education, and 3) provide clinical feedback to enhance the clinical portion of patient support programs.KEY RESPONSIBILITIES:Utilize Valeris’ values as the driving force behind the team’s successOn time adherence to training deadlines for all corporate policies and proceduresEnsure all SOPs are followed with consistencyPerform additional tasks or projects as assignedProvide education and support to patients, caregivers and health care providers regarding assigned therapeutic areas and maintain accurate record of activity per program setupEstablish relationships, develop trust, and maintain rapport with patients, caregivers, and healthcare providers in a 100% telephonic settingCounsel and educate new/existing patients on the use of products, dosing and administration, use of devices, drug insurance coverage/reimbursement challenges in a telephonic, or virtual settingEvaluate and contribute to development of program resourcesCoordinate and utilize resources to share and secure financial options for those with financial need.Follow program guidelines and escalate complex cases according to program policy and procedures.Receive and make calls to patients and/or caregivers regarding assigned disease states, products, and patient needs to include discussions regarding insurance coverage and available financial support options for the particular therapyAccurately maintain, constantly update, and successfully navigate patient account records in a digital CRM (Customer Relationship Management System)Support health care provider offices regarding questions, concerns, or challenges with prescriptionReport and document adverse events and product/safety complaints as per program SOPsParticipate in program specific customer meetings and training sessionsParticipate in program specific orientation meetings and demonstrate clinical and program competency on written, evaluated testsServe as an advocate to patients and health care providers regarding insurance coverage, medical billing, reimbursement process, and general access for complex pharmaceuticals.May be asked to perform related job duties that are not specifically set-forth in this job description.QUALIFICATIONS:AD or Bachelor’s Degree in Nursing (BSN, RN) with a valid nursing license in one or more statesFour or more years of nursing experience; prior telephonic experience a plusKnowledge of medical insurance terminology and reimbursement/insurance, healthcare billing, physician office, health insurance processing or related reimbursement experience a plusAbility to communicate clearly and effectively orally and in writing-may be asked to submit a written test sampleProficient with Microsoft products, including Excel and AdobeExperience and comfort with a digital CRM requiredAttention to detail and committed to following through in communication with patients and providersEmpathetic listening skills in order to interact effectively with patients and providersWillingness to work in a fast-paced environment and have the ability to multi-task and pivot with easeStrong customer service experience and skillsMust be eligible to obtain licensure in all 50 states!!Physical Demands & Work EnvironmentWhile performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.Although very minimal, flexibility to travel as needed is preferred.This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.Why Work for Valeris?We’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costsAdditional health support, including telehealth and Employee Assistance Program (EAP) servicesCompany match on Health Savings Account contributionsFree Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vestingPaid Time Off (PTO) and Sick Leave to support work-life balanceTeam members receive nine paid holidays plus two floating holidaysOpportunities for advancement in a company that supports personal and professional growthA challenging, stimulating work environment that encourages new ideasWork for a company that values diversity and makes deliberate efforts to create an inclusive workplaceA mission-driven, inclusive culture where your work makes a meaningful impactAny offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.Our Commitment to Equal OpportunityAt Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.