Patient Support Lead

10 Children's Healthcare of Atlanta, Inc.; United States; On-site; USD 25,000 - 39,000; Full time

Job summary

Children’s Healthcare of Atlanta is seeking a Patient Safety Supporter/CSO Care Partner to oversee patient monitoring and support safe patient care across campuses. The role serves as a resource to enforce policy, communicate with leaders, and coordinate staffing for 1:1 monitoring of at-risk patients.

The position requires at least 1 year of related experience, BLS certification within 30 days of hire, high school diploma or equivalent, and strong leadership and communication skills.

Qualifications

• Must demonstrate ability to collaborate with leaders across the organization.
• Strong knowledge of medical terminology and patient care regulatory standards.
• Excellent communication, organizational, and leadership skills.

Responsibilities

• Maintain a safe environment through one-on-one monitoring and rounds per policy.
• Deliver exceptional service to coworkers, patients, visitors, physicians, and volunteers.
• Act as shift lead supporting the supervisor with daily operations.
• Assist with staff training and development.
• Proactively round with departmental staff and leaders from other departments.
• Respond to staff emergencies involving CSO Patient Safety Supporter/Care Partner staff and Code BERT events.
• Support ongoing service quality improvements and provide feedback on staff performance.
• Participate in required system and departmental meetings and act as a patient advocate.

Skills

Leadership

Communication

Medical terminology

Regulatory standards

Staff scheduling

Problem solving

De-escalation

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Job Description

Assists in providing oversight for patient safety and patient monitoring provided by Patient Safety Supporters and by Central Staffing Office (CSO) Care Partners working qualified staff for patient monitoring. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children’s Healthcare of Atlanta. Serves as a resource to those fulfilling the Patient Safety Supporter and CSO Care Partner roles to communicate and enforce policy and procedure requirements.

Experience

• At least one year of experience as a Patient Safety Supporter, Behavioral Health Technician, Patient Care Technician, or Care Partner performing 1:1 monitoring of at risk or behavioral health patients

Preferred Qualifications

• Experience as a preceptor
• Experience in a supervisory or lead role

Education

• High school diploma or equivalent

Certification Summary

• Basic Life Support (BLS) certification through American Heart Association (AHA) is required within 30 days upon hire or transfer.

Knowledge, Skills, and Abilities

• Effectively collaborate with multiple leaders across the organization and reliably facilitate timely, crucial performance and feedback discussions with employees on an ongoing basis.
• Knowledge of medical terminology, patient care and regulatory standards
• Strong communication, organizational, and leadership skills
• Ability to work independently without direct supervision
• Ability to coordinate work schedules and effectively utilize staff to accomplish required tasks
• Strong judgment and ability to make sound decisions
• Ability to balance and manage multiple priorities
• Ability to identify problems, generate and evaluate solutions, communicate and take action, resolve issues, and implement measures to prevent recurrence.
• Ability to calmly and professionally de-escalate resolve verbal and/or physical responses in stressful situations
• Knowledge of Microsoft Office Suite and other Windows-based applications
• Flexible schedule with ability to work various shifts as needed
• Ability to travel between campuses as required

Job Responsibilities

• Maintains a safe environment for all patients through continuous one on one monitoring and rounding in accordance with established procedures and policies.
• Delivers excellent service in all interactions with coworkers, patients, visitors, physicians, and volunteers.
• Acts as a shift lead in supporting supervisor with daily operational responsibilities
• Assists with staff training and development
• Proactively rounds with departmental staff and leaders from other departments.
• Responds to and assists with staff emergencies involving CSO Patient Safety Supporter/Care Partner staff including Code BERT events.
• Supports and participates in the continuous assessment and improvement of service quality.
• Assists Supervisor and/or Manager with staff development by being available to teammates, serving as a resource for complex tasks, providing on the job training, and actively engaging in staff workflow and development.
• Provides Supervisor and/or Manager with feedback on staff performance, educational needs, and workflow status.
• Actively participates in all required system and departmental meetings.
• Acts as a consultant to other disciplines, serving as a patient advocate.

Primary Location

Address 1001 Johnson Ferry Rd

Job Family

Other Patient Care

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow. With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report. Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country. Connect to our mission of making kids better today and healthier tomorrow.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Have questions about the recruitment process? Check out What to Expect. https://careers.choa.org/lp/What%20to%20Expect/2895392d3ba166e6/?locale=en_US