Patient Support Coordinator

Sonrava Health; United States; Remote; USD 46,000 - 98,000; Full time

Job summary

A health care provider is seeking a Patient Support Coordinator to create outstanding experiences for patients. Responsibilities include communicating with patients about dental treatments, managing high volume calls related to insurance, and collaborating with dental offices. Candidates should have strong communication skills and preferably experience with dental software. This remote role requires availability Monday to Friday, with a private workspace.

Qualifications

• Experience with using Denticon and Genesys is highly preferred.
• Must be available to work Monday - Friday remotely with a private workspace and secure internet connection adhering to policies.

Responsibilities

• Effectively communicate with patients who need to complete dental treatment or have questions regarding dental needs and scheduling their appointments.
• Handle high volume of calls regarding Denti-Cal, Medicaid, HMO, PPO and other Insurances.
• Effectively navigate systems to lookup existing patients' information in our dental systems.
• Aggressive outbound calls efforts and follow ups on patients with incomplete care including any missed or cancelled appointments.
• Foster a strong, professional, and positive communication with all peers and customers.
• Surpass quality assurance, productivity, and dependability expectations.
• Follow best practices and adherence to pre-approved procedures in escalating patient concerns.
• Educate new and existing customers of any available plans, products, and services.
• Ability to multi-task, including knowledge of multiple plans and different levels of benefits.
• Use of analysis and solid commitment to solve customer problems.
• Possess an assertive work ethic and is comfortable overcoming objections.
• Willing to have fun and engage in a high energy and collaborative work environment.
• Ability to remain focused and productive each day though tasks may be repetitive.

Job description

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Overview

• Must be located in San Antonio*
  
  

The Patient Support Coordinator is responsible for creating an outstanding experience at every interaction for both new and existing customers and through collaboration with the dental offices being supported.

Team should have or be prepared to learn dental terminology and procedures to support the education of our patients and the completion of their care.

Responsibilities

• Effectively communicate with patients who need to complete dental treatment or have questions regarding dental needs and scheduling their appointments.
• Handle high volume of calls regarding Denti-Cal, Medicaid, HMO, PPO and other Insurances.
• Effectively navigate systems to lookup existing patients' information in our dental systems
• Aggressive outbound calls efforts and follow ups on patients with incomplete care including any missed or cancelled appointments.
• Foster a strong, professional, and positive communication with all peers and customers including dental office team members being supported.
• Patient Support Coordinators should surpass quality assurance, productivity, and dependability expectations.
• Follow best practices and adherence to pre-approved procedures in escalating patient concerns.
• Educate new and existing customers of any available plans, products, and services.
• Ability to multi-task, this includes knowledge of multiple plans and different levels of benefits within each plan.
• Use of analysis and solid commitment to solve customer problems, includes working independently and make solid decisions.
• Possess an assertive work ethic and is comfortable overcoming objections aimed to increase performance conversions.
• Willing to have fun and engage in a high energy and collaborative work environment, accessible and knowledgeable Leadership Team
• Ability to remain focused and productive each day though tasks may be repetitive.
• Patient Support Coordinators will be an extension of the dental offices located nationwide.
• Patient Support Coordinators will support building provider schedules through their partnership with the offices they support.
• All candidates will be managed to KPIs with regards to inbound and outbound calls and appointment bookings
  
  

Qualifications

• Experience with using Denticon and Genesys is highly preferred.
• Must be available to work Monday - Friday remotely with a private workspace and secure internet connection adhering to policies.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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