Patient Support Center Representative - Remote in EST, CST or MST

Lensa; Minneapolis (MN); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Support Center Representative to join their remote team. In this full-time role, you will engage with patients, providing exceptional customer service while navigating complex information. With a commitment to health equity, you'll be part of a diverse culture that values inclusion and development. Enjoy the flexibility of remote work while contributing to meaningful health outcomes. This position offers comprehensive training and a supportive environment, making it an excellent opportunity for those passionate about healthcare and customer support.

Benefits

Comprehensive Benefits

Incentives

Stock Options

401(k) Plan

Paid Training

Qualifications

• 2+ years of experience in a customer service role.
• Proficiency with Microsoft Office and navigating chat channels.

Responsibilities

• Meet performance goals in patient satisfaction and quality.
• Provide superior customer service and assist colleagues.
• Utilize Optum systems to resolve customer needs.

Skills

Customer Service

Microsoft Office

Typing Speed (40+ WPM)

Bilingual (English and Spanish)

Education

High School Diploma / GED

Tools

Microsoft Teams

Job description

Patient Support Center Representative - Remote in EST, CST or MST

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Lensa is the leading career site for job seekers at every stage of their career. Our client, UnitedHealth Group, is seeking professionals. Apply via Lensa today!

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full-time (40 hours/week) with flexible days. Employees are required to work any of our 8-hour shift schedules during our normal business hours 8:30am-5:00pm PST (Department operates 24/7). It may be necessary to work year-round, including occasional overtime, weekends, and holidays.

We offer 6 weeks of paid on-the-job training from 8:00 AM to 4:30 PM PST.

If you are located within Eastern, Central, or Mountain time zones, you will have the flexibility to work remotely, taking on some tough challenges.

Primary Responsibilities

• Meet performance goals in patient satisfaction, accuracy, quality, and attendance.
• Adhere to departmental standards and metrics, evaluated daily.
• Provide superior customer service, demonstrating care and concern with every interaction.
• Multi-task using double monitors for data entry, phone etiquette, and resource utilization.
• Exchange complex and sensitive information, acting as a patient advocate.
• Assist colleagues with paperwork and resolve patient issues.
• Recognize risks based on customer interactions and follow procedures.
• Utilize Optum systems to resolve customer needs including appointments, claims, benefits, and appeals.
• Translate oral information into concise written documentation.
• Assist members with PCP choices and general medical group information.
• Page clinicians and assist Telehealth Nurses as needed (e.g., arranging DME, transportation, and home health).
• Enter PCP changes and process paperwork.

You’ll be rewarded and recognized for your performance in an environment that challenges you and provides clear development paths.

Required Qualifications

• High School Diploma / GED or equivalent work experience.
• Must be 18 years or older.
• 2+ years of experience in a customer service role.
• Proficiency with Microsoft Office and navigating multiple chat channels (e.g., Microsoft Teams).
• Typing speed of 40+ WPM.
• Ability to work full-time (40 hours/week) on any day, with shifts during 8:30am-5:00pm PST, including occasional overtime, weekends, and holidays.

Preferred Qualifications

• 1+ years in a healthcare setting.
• Bilingual in English and Spanish.
• Experience working remotely and with multiple screens.

Telecommuting Requirements

• Reside within Eastern, Central, or Mountain time zones.
• Secure a dedicated, private work area.
• Have access to high-speed internet.
• Adhere to UnitedHealth Group’s Telecommuter Policy.

Hourly pay ranges from $16.00 to $28.85, depending on experience and location. Benefits include comprehensive packages, incentives, stock options, and 401(k). The application will be open for a minimum of 2 business days or until enough candidates are collected.

Our mission is to help people live healthier lives and improve health equity globally. We are committed to diversity, inclusion, and environmental sustainability. UnitedHealth Group is an Equal Opportunity Employer and a drug-free workplace, requiring a pre-employment drug test.