Patient Support Associate - Cleveland, OH

MED Medtronic Inc; Ohio; On-site; USD 47,000 - 71,000; Full time

Job summary

Medtronic is seeking a Patient Support Associate to assist patients pre- and post-treatment with SPRINT in collaboration with the Sales Team. You will deliver best-in-class customer service and support, including CRM data management and patient education via phone or virtual formats.

The role emphasizes strong communication, CRM proficiency, and comfort operating in a regulated healthcare environment. U.S. work authorization is required for this position.

Qualifications

• High School Diploma or equivalent with 4+ years of relevant work experience.
• Patient experience (this includes internship experience).
• Experience working inside CRMs (Salesforce.com).
• Proficient with MS Word and Excel.
• Experience in pain management.
• Proven record of achievement in a high-energy, fast-paced environment.
• Ability to work efficiently and creatively in a regulated industry.
• For degrees earned outside the United States, a degree that satisfies the requirements of 8 C.F.R. §214.2(h)(4)(iii)(A) is required.

Responsibilities

• Assist Sales and Sales Ops with providing “best in class” support to patients once they are selected for and being treated with SPRINT.
• Serves as a resource for clinical support in basic troubleshooting, device utilization, and patient follow-up for company products.
• Performs patient follow-up to assure success of implantation experience.
• Provides product follow-up and support to patients.
• Educates patients on the merits and proper clinical use of products by providing support over the phone or virtually with various formats (videos, manuals).
• Manages administrative tasks to include timely patient documentation and data collection.
• Work directly with patients and the Sales Team to optimize CRM for field base input.
• Support the Sales Team with collecting and recording patient pre-procedure, procedural and follow-up data.
• Assist managing complaints and feedback.
• Work with Sales Team to ensure Complaints are submitted on time and with all necessary information.
• Work with Quality to assist with follow-up requests for Complaints.
• Maintains a working knowledge of SPR products.
• Maintains open, effective communication with all personnel, customers and other SPR employees.

Skills

Patient experience

Fast-paced environment

Regulated industry

High energy

Efficient work

Education

High School Diploma or equivalent

Associate's Degree

Baccalaureate/College Degree

Tools

Salesforce.com

MS Word

MS Excel

Job description

We anticipate the application window for this opening will close on - 13 Nov 2026 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life As one of Medtronic’s three comprehensive portfolios, Neuroscience is focused on improving the lives of people living with neurological disorders, spine conditions, and chronic pain. Guided by our Mission to alleviate pain, restore health, and extend life, we develop innovative therapies that help people regain function and improve quality of life.

Within the portfolio, the Neuromodulation Operating Unit provides advanced therapies for chronic pain, movement disorders, and other neurological conditions through technologies such as spinal cord stimulation and targeted drug delivery systems that deliver personalized patient care worldwide.

Check us out on LinkedIn: Pain Interventions SPR is a medical technology company focused on advancing minimally invasive therapies for the treatment of pain. Its SPRINT® PNS System is designed to deliver short‑term peripheral nerve stimulation therapy for sustained pain relief of up to three months following treatment and is supported by a growing body of clinical evidence and expanding reimbursement coverage. SPR is now part of Medtronic.

The Patient Support Associate’s primary responsibility will be to provide support to patients prior to and during treatment with SPRINT in collaboration with the Sales Team as assigned by the Director of Sales Training and Patient Support. In that effort, the Patient Support Associate's function will be important in establishing the “best in class” customer service and patient support.

Primary Responsibilities

• Assist Sales and Sales Ops Team in providing “best in class” support to patients once they are selected for and being treated with SPRINT
• Serves as a resource for clinical support in the areas of basic troubleshooting, device utilization, and patient follow‑up for company products
• Performs patient follow‑up to assure success of implantation experience
• Provides product follow‑up and support to patients
• Educates patients on the merits and proper clinical use of products by providing support over the phone or virtually with the potential use of a wide variety of formats and platforms (e.g., patient facing videos, manuals) for optimization of treatment and positive patient outcomes
• Manages administrative tasks to include timely patient documentation and data collection
• Work directly with patients and the Sales Team to optimize CRM for field base input
• Support the Sales Team with collecting and recording patient pre‑procedure, procedural and follow‑up data
• Assist managing complaints and feedback
• Work with Sales Team to ensure Complaints are submitted on time and with all necessary information
• Work with Quality to assist with follow‑up requests for Complaints
• Maintains a working knowledge of SPR products
• Maintains open, effective communication with all personnel, customers and other SPR employees

Required Qualifications

• High School Diploma or equivalent with 4+ years of relevant work experience (OR Associate's Degree with 2+ years experience OR Baccalaureate/College Degree)
• Patient experience (this includes internship experience)
• Experience working inside CRMs (specifically Salesforce.com)
• Strong technological knowledge
• Proficient with MS Word and Excel
• Experience in pain management
• Proven record of achievement in a high‑energy, fast‑paced environment
• Ability to work efficiently and creatively in a regulated industry
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. §214.2(h)(4)(iii)(A) is required.

Preferred Qualifications

• Patient experience (this includes internship experience)
• Experience working inside CRMs (specifically Salesforce.com)
• Strong technological knowledge
• Proficient with MS Word and Excel
• Experience in pain management
• Proven record of achievement in a high‑energy, fast‑paced environment
• Ability to work efficiently and creatively in a regulated industry
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. §214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co‑workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise‑wide workforce planning approach, U.S. work authorization sponsorship (H‑1B, TN, J, etc.) is offered exclusively for Principal‑level roles and above, where specialized expertise aligns with long‑term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$47,200.00 - $70,800.00

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week:

• Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long‑term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well‑being program).

The following benefits and additional compensation are available to all regular employees:

• Incentive plans, 401(k) plan plus employer contribution and match, Short‑term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non‑qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here.