Patient Support Assistant

Edward Elmhurst Health; Chicago, Northern (IL, KY); Hybrid; USD 52,349,000 - 77,146,000; Full time

Benefits offered by this job

Premium pay for eligible employees

Career Pathways to PromoteProfessional

Various Medical, Dental, VisionOptions

Tuition Reimbursement

Free Parking

Wellness Program

Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off and Holiday Pay

Community Involvement Opportunities

Job summary

Endeavor Health is seeking a Patient Support Assistant at Swedish Hospital in Chicago. This full-time role supports the clinical team by managing front desk communications and guiding patients through visits, with day shifts to ensure smooth patient flow.

You will answer calls, use EPIC to schedule and register patients across providers and sites, obtain prior authorization, and provide administrative support under the Physicians and Practice Manager. Excellent customer service is essential.

Qualifications

• Education: High school diploma or equivalent is required.
• 1–2 years of administrative or customer service experience preferred.
• EPIC knowledge and experience preferred.

Responsibilities

• Manage front desk and waiting area communication to move patients through visits and support the clinical team.
• Answer all incoming telephone calls to the department from patients, physicians, and other departments while handling each as appropriate in accordance with standards.
• Utilize EPIC to schedule and register patients for multiple providers, sites and services.
• Obtain prior authorization, records and orders as needed to ensure patients arrival to the department to be seamless.
• Familiarize yourself with physician preferences, physician availability, practice visit types, and practice protocols.
• Obtain prior authorization as needed.
• Review department templates daily to ensure patient access and template efficient utilization.
• Informing Practice Manager of concerns.
• Provide other administrative support under the direction of the Physicians and Practice Manager.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Tools

EPIC

Job description

Hourly Pay Range: $18.38 - $26.65 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights: Position: Patient Support Assistant Location: Swedish Hospital Full Time/Part Time: Full Time Hours: Day Shift Required Travel: n/a

What you will do:

Manage front desk and waiting area communication from front to back office to move patients through their visits and support the clinical team.

Answer all incoming telephone calls to the department from patients, physicians, and other departments while handling each as appropriate in accordance with NorthShore telephone customer service standards and practice protocols including documenting in Epic telephone encounters.

Utilize Epic to schedule and register patients for multiple providers, sites and services.

Obtain prior authorization, records and orders as needed to ensure patients arrival to the department to be seamless.

Familiarize yourself with physician preferences, physician availability, practice visit types, and practice protocols.

Obtain prior authorization as needed.

Review department templates daily to ensure patient access and template efficient utilization.

Informing Practice Manager of concerns.

Provide other administrative support under the direction of the Physicians and Practice Manager.

What you will need:

Education: High school diploma or equivalent work experience is required.

Certification: N/A

Experience: 1 – 2 years in an administrative/customer service preferred, EPIC knowledge and experience preferred.

Enjoy working at a fast past with the capacity to multi-task, displays flexibility, take initiative, and utilize multiple resources to support the role.

Unique or Preferred Skills: Excellence in customer service.

Benefits (For full time or part time positions):

• Premium pay for eligible employees
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program
• Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”. Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

Welcome to Endeavor Health Careers At Endeavor Health, we believe every role plays an important part in advancing our mission to help everyone in our communities be their best. Whether you’re just beginning your career journey or are a seasoned professional, you’ll find opportunities here to learn, grow, and thrive. Your Career is our Endeavor.