Patient Success Representative (Remote)

Brightree; Myrtle Point (OR); Remote; USD 10,000 - 60,000; Full time

Job summary

A healthcare software company is looking for a full-time remote Customer Service Specialist to handle patient follow-up calls. The role offers competitive pay at $17 per hour and requires strong communication skills, with a focus on customer satisfaction. Ideal candidates will have at least one year of customer service and sales experience. Comprehensive benefits are included, making this a great career opportunity in a supportive environment.

Benefits

Comprehensive medical benefits

401K plan

PTO and paid holidays

Qualifications

• 1 year of customer service experience required.
• 1 year of sales experience required.
• Strong telephone communication skills.

Responsibilities

• Managing inbound and outbound phone calls.
• Serving as the primary contact for order placements.
• Providing exceptional customer service.

Skills

Telephone communication skills

Written communication skills

Multi-tasking in a fast-paced environment

Education

High school education

Job description

Overview

Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD).

When you work at Brightree, it’s more than just a job. You’ll be part of a team that’s driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide tools for better outcomes, but at our heart we’re really about people. We strive to positively impact our customers’ businesses and the lives of patients every day.

Working in a call center now? Brightree by ResMed is hiring motivated callers ready for a change and eager to work for a growing, innovative company with great pay and benefits. Our fully remote positions offer competitive pay and medical, dental, 401K and an employee stock purchase plan. Equipment is provided. Pay is $17 hourly.

Start date: November 3, 2025

Team and role

We are currently looking for full-time remote (U.S.) Customer Service Specialists in the Resupply space. The Customer Service Specialist will make and receive follow-up calls to and from medical equipment patients. Calls are patient follow-ups for solicitation of resupply of existing products. Candidates must have experience providing customer service via phone, strong attention to detail and the ability to utilize multiple computer applications while providing best-in-class customer service. A successful candidate must be able to convey information to patients in a clear and concise manner and be able to navigate simple software programs.

In this role you can expect to work a 40-hour work week with shifts on Monday to Friday, between the hours of 7 am and 9 pm CST (8 hr shift per day). Your schedule will include 2 paid 15-minute breaks as well as 30 minutes unpaid lunch.

Key responsibilities

• Managing inbound and outbound phone calls, responding to follow-up emails, and engaging in chat support.
• Serving as the primary contact for order placements and general inquiries.
• Completing tasks accurately and within established timelines.
• Collaborating with internal and external teams to resolve issues effectively.
• Proactively monitoring key performance indicators to meet departmental goals.
• Achieving quality assurance standards.
• Maintaining service levels and adhering to scheduled commitments.
• Working independently while following departmental procedures.
• Meeting minimum internet speed requirements and ensuring a HIPAA-compliant environment.
• Providing exceptional customer service.
• Effectively multitasking and managing multiple accounts or clients.
• Engaging in phone-based communication daily on a set schedule with minimal flexibility for the entirety of the shift.

Qualifications

Must have:

• High school education required
• 1 year of customer service experience
• 1 year of sales experience required
• Must have access to a remote working environment with a hard-wired Ethernet connection that meets 20 Mbps upload and 30 Mbps download speeds; demonstration of this requirement may be requested during the interview
• Must be a self-starter who can troubleshoot challenges on the fly
• Strong telephone communication skills
• Excellent written communication skills
• Ability to multi-task in a fast-paced environment
• Ability to work independently
• Ability to make twenty to twenty-five calls per hour

Preferred:

• Associate’s degree and/or college coursework preferred
• Call center experience preferred
• Bilingual Spanish speaking is a plus

Benefits and compensation

We are shaping the future at ResMed and offer holistic benefits packages, flexible work arrangements, and competitive salaries. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position includes comprehensive medical, vision, dental, life, AD&D, short-term and long-term disability insurance, HSA, FSA, commuter benefits, 401(k), ESPP, EAP, and tuition assistance. Employees accrue fifteen days of PTO in the first year, receive 11 paid holidays plus 3 floating days, and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Individual pay decisions are based on factors such as geographic work location, qualifications, experience, and skills. The current base range is $17.00 USD per hour. For remote positions located outside the US, pay is determined based on the candidate’s location and qualifications.

Joining us is more than saying “yes” to making the world a healthier place. It’s a career that’s challenging, supportive, and inspiring, with a culture driven by excellence that helps you meet and create goals. We focus on a diverse and inclusive culture and encourage individual expression in the workplace. If this sounds like the right place for you, apply now. We commit to respond to every applicant.