Patient Success Manager

REVITALIZE MEDICAL AESTHETICS AND W; Freehold (NJ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunities for advancement

Training & development

Wellness resources

Job summary

Revitalize BodyMD in Freehold, NJ, is seeking a Patient Success Manager to guide patients through their wellness journey with concierge-level service. You will be the primary contact from the initial call through ongoing care, coordinating treatment plans with physicians and clinical staff.

The role emphasizes patient education, engagement, and seamless communication across channels to ensure exceptional experiences and outcomes.

Qualifications

• 2+ years of experience in healthcare, medical office, concierge medicine, aesthetics, or wellness preferred.
• Outstanding communication and interpersonal skills.
• Highly organized with excellent attention to detail.
• Strong computer skills; EMR experience (Cerbo preferred).
• Positive attitude, problem-solving mindset, and ability to multitask.
• Passion for wellness and helping patients achieve health goals.

Responsibilities

• Build strong relationships with patients and provide exceptional service.
• Guide new patients through consultation and onboarding processes.
• Coordinate follow-up appointments, lab work, and medication refills.
• Track hormone therapy, weight loss, IV therapy, peptide, and regenerative medicine patients to ensure they stay on schedule.
• Manage patient communication via phone, email, text, and patient portal.
• Maintain accurate documentation in Cerbo EMR.
• Support patient retention, memberships, referrals, and review requests.
• Collaborate with the physician and team to deliver an outstanding patient experience.

Skills

Communication

Interpersonal skills

Organization

Multitasking

Tech skills

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Training & development
• Wellness resources

Job Title

Patient Success Manager

Location

Revitalize BodyMD – Freehold, NJ

Employment Type

Full-Time

Are you passionate about helping people transform their health? Do you thrive on building relationships and delivering exceptional customer service? Revitalize BodyMD is seeking a compassionate, organized, and proactive Patient Success Manager to guide patients through their wellness journey.

As the primary point of contact for our patients, you will ensure a seamless, concierge-level experience—from the first phone call through ongoing care. You'll work closely with our physician and clinical team to coordinate treatment plans, support patient education, and help patients stay engaged with their health goals.

Responsibilities

• Build strong relationships with patients and provide exceptional service.
• Guide new patients through the consultation and onboarding process.
• Coordinate follow-up appointments, lab work, and medication refills.
• Track hormone therapy, weight loss, IV therapy, peptide, and regenerative medicine patients to ensure they stay on schedule.
• Manage patient communication via phone, email, text, and patient portal.
• Maintain accurate documentation in Cerbo EMR.
• Support patient retention, memberships, referrals, and review requests.
• Collaborate with the physician and team to deliver an outstanding patient experience.

Qualifications

• 2+ years of experience in healthcare, medical office, concierge medicine, aesthetics, or wellness preferred.
• Outstanding communication and interpersonal skills.
• Highly organized with excellent attention to detail.
• Strong computer skills; EMR experience (Cerbo preferred).
• Positive attitude, problem‑solving mindset, and ability to multitask.
• Passion for wellness, hormone optimization, and helping patients achieve their health goals.

What We Offer

• Competitive pay based on experience
• Opportunities for professional growth
• Supportive, team‑oriented environment
• Employee discounts on wellness and aesthetic services
• The opportunity to make a meaningful impact on patients' lives every day

If you're committed to providing exceptional patient care and want to be part of a growing practice focused on longevity and wellness, we'd love to hear from you!