Patient Success Advisor — Hybrid Care, Commission-Eligible

Daybreak; Los Angeles (CA); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Uncapped commission

Job summary

Daybreak in Los Angeles is seeking a Customer Service Representative to guide patients from onboarding to optimization of their sleep apnea treatment, delivering care that helps people breathe easier at night.

You’ll support patients via phone, email, and SMS, be a main point of contact, and actively contribute to growth through referrals, reviews, and patient engagement, with uncapped commission and opportunities to advance.

Qualifications

• 2+ years in customer support, patient care, account management, or a client-facing role.
• Strong communication skills over phone, email, and text.
• Genuine desire to help people and improve outcomes.
• High ownership mindset: you solve problems.
• Comfortable in a fast-paced, evolving environment.
• Strong problem-solving skills and emotional intelligence.
• Experience with CRM tools (Salesforce a plus).
• Ability to commute to West Los Angeles office Mon–Fri.

Responsibilities

• Support patients through phone, email, and SMS to ensure a smooth and successful treatment journey.
• Help patients move from device fitting to long-term treatment success and optimization.
• Act as a key point of contact for questions, concerns, and ongoing support.
• Identify opportunities to improve the patient experience and share feedback with internal teams.
• Encourage satisfied patients to share reviews and refer others to Daybreak.
• Help patients stay engaged and successful in their treatment plan.
• Contribute to patient growth initiatives and earn commission based on outcomes.

Skills

Communication skills

Ownership mindset

Problem solving

Emotional intelligence

CRM tools

Salesforce

Tools

Salesforce

Job description

Daybreak in Los Angeles is seeking a Customer Service Representative to guide patients from onboarding to optimization of their sleep apnea treatment, delivering care that helps people breathe easier at night.

You’ll support patients via phone, email, and SMS, be a main point of contact, and actively contribute to growth through referrals, reviews, and patient engagement, with uncapped commission and opportunities to advance.