Patient Sitter - Constant Observer

Sinai-Grace Hospital; Phoenix (AZ); On-site; USD 19,000 - 25,000; Full time

Job summary

Abrazo Scottsdale Campus is seeking a patient care support role to provide constant observation and compassionate care under the supervision of a registered nurse. The role focuses on keeping patients in view, ensuring safety, and protecting privacy while maintaining professional conduct.

The position requires a high school diploma and current BLS certification, with experience in patient-facing roles preferred.

Qualifications

• Ability to read in English to follow oral and/or written instructions.
• Ability to prioritize work.
• Must have good customer service skills.
• Education: High school diploma or equivalent.
• Certifications: Current American Heart Association BLS certification.

Responsibilities

• Patient Observation: Keeps patient within view at all times and never leaves unattended.
• Patient Safety: Keeps doors open and removes sharp/dangerous items as needed.
• Patient Privacy: Maintains confidentiality of all patient information.
• Communication: Listens to and conveys compassionate, empathetic interactions with patients.
• Conduct: Provides constant observation and adheres to RN guidance; does not distract patient.

Skills

Read English

Prioritize work

Customer service

Education

High school diploma or equivalent

BLS certification

Job description

Overview

Be the heart of compassionate care in a patient care support role with us! In this vital role, you'll provide essential assistance and comfort to patients, ensuring they receive the best possible experience during their healthcare journey.

Benefits and Programs

At Abrazo Scottsdale Campus, We Understand That Our Greatest Asset Is Our Dedicated Team Of Professionals. That’s Why We Offer More Than a Job - We Provide a Comprehensive Benefit Package That Prioritizes Your Health, Professional Development, And Work-life Balance. The Available Plans And Programs Include

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status

Job Summary

Working under the supervision of the registered nurse, the constant observer maintains constant direct observation and visualization of identified patient(s).

Responsibilities

• Patient Observation:
  • Keeps patient within view at all times.
  • Never leaves patient unattended.
  • Uses the call light/intercom system to summon staff for assistance or needed equipment/supplies.
  • Accompanies and stays with patient when transported off the unit for any diagnostic tests or procedures. Asks nurse before accompanying patient
  • Remains in patient room at all times and does not leave without RN approval and/or relief.
  • Documents observations on flow sheet as instructed and indicated.
• Patient Safety:
  • Keeps patient room door open/partially open at all times.
  • Keeps bathroom door open at all times.
  • Removes sharp/dangerous items out of room.
  • Assists nurse to screen all items brought in by visitors.
  • Knows patient’s ordered activity level
  • Avoids wearing items around neck (ID badge, stethoscopes, necklace, etc.)
• Patient Privacy:
  • Maintains confidentiality of all patient information.
  • Refrains from discussing patient information with anyone other than nurse or physician.
  • Respects the patient’s right to dignity while providing care, with concern for safety as a priority.
• Communication:
  • Listens and acknowledges patient’s complaints and feelings.
  • Conveys attitudes of compassion, empathy, and understanding.
  • Does not discuss any information related to patient’s medical condition or plan of care.
  • Seeks guidance and direction when unsure.
  • Informs nurse immediately if patient expresses desire to harm self/others or wants to leave the hospital.
  • Provides report to relief patient sitter and to nurse prior to leaving at shift end.
• Conduct:
  • Provides only constant observation.
  • Does not make personal phone calls, eat food in the room, or sleep.
  • Allows patient control of television (channel, volume).
  • Does not use any items or personal electronics (iPod, iPad, game boy, etc.) or anything that can distract attention from patient.
  • Does not leave patient(s) until relief patient sitter has arrived and is in the patient room.
  • Does not use the patient’s bathroom for personal use.
  • Other related job tasks or responsibilities as assigned

Qualifications

• Special Skills:
  • Ability to read in English to follow oral and/or written instructions.
  • Ability to prioritize work.
  • Must have good customer service skills.
• Minimum Requirements
  • Education: High school diploma or equivalent
  • Certifications: Current American Heart Association BLS certification
• Preferred Requirements
  • Experience: Prior constant observer and/or CNA experience preferred
  • For constant observers utilized exclusively with non- behavioral health patients, all related competencies must be administered and completed prior to assignment of a patient. There will be one level of competency for all constant observers in this category.

Organization Description

Abrazo Scottsdale Campus is a full-service acute care hospital providing specialized services and home to the Abrazo Surgical Institute. The hospital offers comprehensive orthopedic care featuring navigational technology and sports medicine, outpatient rehabilitation services and enhanced diagnostic imaging as well as emergency care.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

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