Patient Services Trainer

Modernizing Medicine; Boca Raton (FL); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) matching

PTO & parental leave

Life and disability insurance

FSA and EAP

Job summary

ModMed, headquartered in Boca Raton, FL, seeks a Patient Services Trainer to elevate our Revenue Cycle Management training programs. You will lead workshops, update curricula, and onboard staff while collaborating with onshore and offshore teams to ensure consistent, high-quality patient service delivery.

Ideal candidates have hands-on claims/billing and call center experience plus formal training leadership.

Qualifications

• HS Diploma or equivalent required.
• 2–3 years medical claims/billing and contact center experience.
• 1 year of dedicated training experience.
• 1 year of people/operations leadership experience.
• 1 year of reporting and data analysis experience.
• Ability to travel 50–75%.

Responsibilities

• Create and lead training sessions and workshops for all specialties to ensure team members are trained in system processes and product knowledge.
• Design and outline new training curriculums using nesting feedback, KPI metrics, and client investigation forms.
• Onboard and train employees, acting as QA coach for 3–4 Patient Services Agents during nesting/QA.
• Ensure daily workflow processes are supported with effective floor presence.
• Explore and adopt new tools, AI, and training apps to improve onboarding and training.
• Coordinate with onshore/offshore teams, including Philippines, for global training needs.

Skills

Training facilitation

Curriculum development

Quality assurance

People leadership

Data analysis

Education

High School Diploma or equivalent

Tools

Learning management systems

AI tools

Job description

Join the Team Modernizing Medicine

At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.

A Culture of Excellence

When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes:

• Consistently ranked as a Top Place to Work

• 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year”

• 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties

• Florida Venture Forum: Venture-Backed Company of the Year

We are growing fast, thinking big, and we are just getting started.

Ready to modernize medicine with us?

Job Description Summary:

ModMed is hiring a driven Patient Services Trainer who will play a pivotal role in shaping a positive team and patient experience within our passionate, high-performing Revenue Cycle Management team. As a critical team member, you will provide training and workshops to Patient Services Specialists of all levels, including onboarding new hires, nesting coaches, quality assurance specialists, and senior and lead specialists. You will work closely with Supervisors and other trainers to develop and update training curriculum, training resources and tools, and workshop materials to ensure that patient service trainee needs are met and effectively evaluated. This direct contribution to our team's development makes you an integral part of ModMed's business and opens the door to an exhilarating career path within a fast-paced Healthcare IT company that is genuinely Modernizing Medicine!

Your Role:

• Create and lead training sessions and facilitate workshops for all specialties to ensure team members are trained in all system processes and have full working knowledge of all products and services.

• Utilize quality call interactions, nesting feedback sessions, low-performance KPI metrics, and client investigation forms to design and outline new training workshops and curriculums.

• Participate in onboarding and training employees, serving as a quality assurance coach for 3–4 Patient Services Agents during nesting and QA calls.

• Serve as a point of contact to ensure internal teams' daily workflow processes are completed and supported, providing a strong floor presence.

• Explore and utilize new tools, resource applications, and AI to improve, enhance, and evaluate the onboarding process for new hires and existing team members.

• Communicate effectively with onshore and offshore teams (including those in the Philippines) and external consultants to support global training needs.

• Identify when new hires require additional support or are struggling to meet role expectations and elevate findings appropriately to leadership.

Skills & Requirements:

• High School Diploma or equivalent, or a combination of education and experience, required.

• Minimum 2–3 years of medical claims/billing and contact center experience required.

• Minimum 1 year of dedicated training experience required.

• Minimum 1 year of people leadership or operations leadership experience required.

• Minimum 1 year of reporting and data analysis experience required.

• Ability to do 50-75% travel required

• If local to our Boca Raton office in South Florida, the ability to commute to our headquarters on a hybrid basis (required)

• Ability to train and lead workshops for groups ranging up to 30 team members onshore and up to 15 team members offshore.

• Strong communication, judgment, and decision-making skills, including the ability to communicate challenging feedback and make sound decisions independently.

• Openness to exploring and adopting new processes, AI tools, and training applications.

• Professional demeanor with strong organizational and time-management capabilities.

ModMed Benefits Highlight:

At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

United States

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs,
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
• Company sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.