Patient Services Technician 1 - HME

WVUHS Home Care, LLC; Morgantown (WV); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their team in Morgantown, WV. This role involves the assembly, delivery, and instruction of medical equipment, ensuring that patients receive the highest level of care and support. Candidates should possess a high school diploma and a valid driver's license, with a preference for those with experience in home medical equipment. The position requires strong communication skills and the ability to work effectively with patients and caregivers. Join a supportive environment that values quality and professionalism in patient care.

Qualifications

• Must have a high school diploma or equivalent.
• Must possess a current valid driver's license.

Responsibilities

• Responsible for delivery and instruction of medical equipment to patients.
• Perform routine cleaning and maintenance of equipment and vehicle.
• Coordinate with customers for timely delivery and setup of equipment.

Skills

Good written and verbal communication skills

Basic arithmetic skills

Ability to instruct patients and caregivers clearly

Effective communication with patients, caregivers, referrals, and staff

Basic computer and office skills

Understanding of load securement and vehicle maintenance

Efficient route mapping to minimize travel time

Basic maintenance skills on equipment using hand tools

Education

High school diploma or equivalent

Job description

Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position.

Responsibilities

Responsible for assembly, delivery, and instruction in the use of medical equipment and supplies after achieving adequate competency as specified in approved policy and procedure. Returns discontinued rental equipment to the store or warehouse in the approved area. Cleans, disinfects, performs required maintenance, repairs, and inspects equipment according to policy, as needed. Completes required documentation related to equipment return. Maintains truck inventory of supplies and equipment, performs routine daily vehicle inspection, and ensures preventive maintenance of assigned vehicle is done timely. Maintains required documentation. Participates in inventory control in the warehouse. Participates in performing routine cleaning of service area, warehouse, and vehicles.

Minimum Qualifications

• High school diploma or equivalent.
• Current Valid driver's license.

Preferred Qualifications

• Experience: One (1) year working with home medical equipment and patient care.
• Bilingual (English and Spanish).

Core Duties and Responsibilities

The statements here are intended to describe the general nature of work for this position. They are not all-inclusive. Other duties may be assigned.

1. Coordinate delivery of equipment with customer/caregiver before arriving at their residence.
2. Safely deliver, set up, and instruct customers in home medical equipment. Suggest additional equipment/supplies if warranted.
3. Perform home safety evaluations as required. Ensure equipment is properly adjusted. Verify patient/caregiver understanding and document issues.
4. Complete required delivery forms and paperwork accurately.
5. Perform oxygen concentrator checks following policy and procedure.
6. Return equipment following disinfection process. Assist with cleaning, disinfecting, inspecting, maintenance, and repairs.
7. Maintain a clean environment within the warehouse, assisting with inventory as requested.
8. Maintain adequate inventory in the truck, record oxygen cylinder distribution, and perform vehicle inspections and maintenance.
9. Collaborate with staff to ensure timely, professional customer outcomes. Maintain a positive work environment and participate in quality improvement programs.
10. Accept on-call assignments when assigned, respond promptly, and maintain call logs.
11. Maintain competency on equipment provided to patients, completing training annually and as needed.

Physical Requirements

Must be capable of lifting up to 75 pounds, using good body mechanics. Must have corrected vision, depth perception, and possibly normal color perception. Requires standing, walking, pushing, bending, kneeling, and reaching for prolonged periods.

Working Environment

May be exposed to fluctuating temperatures and weather. Reasonable accommodations may be made for individuals with disabilities.

Skills and Abilities

• Good written and verbal communication skills.
• Basic arithmetic skills.
• Ability to instruct patients and caregivers clearly.
• Effective communication with patients, caregivers, referrals, and staff.
• Basic computer and office skills.
• Understanding of load securement and vehicle maintenance, noticing deficiencies.
• Efficient route mapping to minimize travel time.
• Basic maintenance skills on equipment using hand tools.

Additional Job Details

Location: Morgantown, WV

Scheduled Weekly Hours: 40

Shift: Day (United States of America)

Exempt/Non-Exempt: Non-Exempt

Company: SHC WVUHS Home Care

Address: 5000 Greenbag Road, Morgantown, WV

Equal Opportunity Employer statement included.