Patient Services Team Lead

Sonora Quest Laboratories / Laboratory Sciences of Arizona; Yakima (WA); Presencial; USD 48.000 - 64.000; Jornada completa

Descripción de la vacante

Sonora Quest Laboratories / Laboratory Sciences of Arizona seeks a skilled phlebotomist with leadership skills for mobile diagnostics. The role is night shift from 2:00 AM to 10:30 AM, with shift differential offered. You will lead field phlebotomists and ensure top patient care as part of the LTC Svcs-Ref Lab department.

The position emphasizes patient-focused diagnostic care, process improvement, and compliance with regulatory standards within a dynamic lab environment.

Formación

• Education consistent with a high school diploma or equivalent.
• Two years in clinical laboratory phlebotomy/test management.
• Ability to solve problems and lead others effectively.
• Strong oral and written communication skills.
• Advanced computer skills and regulatory knowledge.
• Excellent customer service and interpersonal skills.
• ADHS Fingerprinting Certification or ability to obtain.
• IOP placement requires confidentiality agreement.

Responsabilidades

• Serve as initial resource and liaison between staff and Patient Services management.
• Assist, resolve, and report to supervisor with quality improvement efforts.
• Perform technical and administrative work at an advanced level.
• Support regulatory compliance and process improvements.

Conocimientos

Phlebotomy

Leadership

Customer Service

Regulatory knowledge

Advanced computer skills

Educación

High school diploma or equivalent

Associates degree or equivalent experience

National phlebotomy certification

Descripción del empleo

Primary City/State:

Phoenix, Arizona

Department Name:

LTC Svcs-Ref Lab

Work Shift:

Night

Job Category:

Phlebotomy

We are in need of a skilled phlebotomist focused on excellent patient diagnostic care who is passionate about providing leadership to our field phlebotomists working with our valuable patients for mobile diagnostics division. This role is critical to ensure top notch care for a patient population that needs special attention. This role will work 2AM to 10:30 AM leaving the rest of your day free and will offer you a shift differential.

POSITION SUMMARY

Position is actively responsible for an assigned department, serving as initial resource and communication liaison between immediate staff, other departments and Patient Services management. Assists, resolves, and reports to and under the guidance of the area Supervisor. Performs all technical or administrative work at an advance level of competency and efficiency. Actively involved with patient and process quality improvement while remaining compliant with regulatory agencies.

MINIMUM QUALIFICATIONS

• Education consistent with a high school diploma or equivalent.
• Must possess a strong knowledge and understanding of the clinical laboratory in the areas of test management/phlebotomy, as normally demonstrated through two (2) years' of experience within the clinical laboratory in phlebotomy/test management area.
• Ability to perform complex problem solving and leadership skills required.
• Communicates effectively in oral and written formats and delivery of information.
• Advanced computer skills.
• Excellent Customer Service skills.
• Working knowledge of regulatory, accrediting, and compliance requirements.
• Good leadership, communication, and interpersonal skills.
• Placement in Mobile/Long Term Care department requires ADHS Fingerprinting Certification or the ability to obtain fingerprinting certification.
• IOP placement requires execution of "Confidential Information and Restrictive Covenant Agreement".
• May require a valid driver's license and be eligible for coverage under the company auto insurance policy.

PREFERRED QUALIFICATIONS

• Previous management experience or participation in management training programs.
• Associates degree or equivalent experience.
• National phlebotomy certification.

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