Patient Services Team Lead

RadNet; Fort Myers (FL); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental and vision coverages

401(k) employer match

Free imaging services for you and your

Immediate family

Job summary

RadNet is seeking a Patient Services Team Lead in Fort Myers to lead a dynamic front-office team in a radiology center. You will train staff, coordinate schedules, register patients, verify data for billing, and ensure excellent patient care.

Strong leadership and interpersonal skills are essential for this customer-facing role. The position requires 3+ years in a Patient Service Representative role within radiology, a high school diploma, and the ability to guide patients through complex

Qualifications

• 3+ years of experience as a Patient Service Representative within a radiology center.
• High school diploma required.
• Excellent communication and interpersonal skills, computer skills, problem solving abilities, and ability to build a strong team environment.
• Dynamic leadership attributes and professional behavior toward patients and coworkers.

Responsibilities

• Lead a team of employees.
• Provide training, inspiration, and guidance to the team so each member can develop potential.
• Coordinate work schedules with center manager and assist in interviewing front office candidates.
• Relieve staff for vacation and sick-time coverage.
• Greet patients and visitors in a friendly, service-oriented manner.
• Act as liaison between physicians and patients.
• Register patients, collect insurance and patient information, ensure documentation accuracy.
• Verify and update patient/physician/insurance data for proper billing; collect co-pays.
• Answer phones and schedule patients.
• Guide patients through processes and answer questions.
• Notify team members of patient arrivals and coordinate with back-office staff for timely care.
• Participate in meetings and lead projects to improve center operations.
• Safeguard patient property and health information; handle medications per policy.

Skills

Leadership

Patient service experience

Communication

Team training

Scheduling

Interpersonal skills

Problem solving

Education

High school diploma

Tools

Computer skills

Job description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as a Patient Services Team Lead, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators achieve the best clinical outcomes.

You Will:

• Lead a team of employees.
• Provide training, inspiration, and guidance to the team so that each employee has a chance to recognize and develop their potential to the fullest.
• With guidance from the center manager, help coordinate work schedules, oversee front office operations, and assist in interviewing potential candidates for front office positions.
• Relieve staff for vacation and sick-time coverage.
• Greet incoming patients and visitors in a friendly and service-oriented manner.
• Be a liaison between the physician(s) and the patients.
• Register patients, obtain proper insurance and patient information, collect signatures and ensures accuracy and completion of necessary documentation
• Verifies/ updates changes in patient/physician/insurance to ensure proper billing, and collect co-pays and fees.
• Answer phones, and schedule patients.
• Guide patients through this, sometimes difficult, process by kindly talking them through the steps and answering their questions and concerns.
• Notify appropriate team member of patient arrival and coordinate with the back-office staff for timely care of patients.
• Participate in meetings.
• Assist in the implementation and administering of procedures and best practices to streamline processes for center operations.
• Participate in and/or lead various projects to support center operations and quality patient care.
• Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
• Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
• Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
• Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
• Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
• Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Demonstrates ability to establish, nurture, and maintain cooperative working relationships.

If You Are:

• Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.
• You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
• You have a structured work-approach, understand complex problems are and you are able to prioritize work in a fast-paced environment.

To Ensure Success in This Role, You Must Have:

• At least 3+ years of experience as a Patient Service Representative within a radiology center.
• High school diploma
• Excellent communication and interpersonal skills, computer skills, problem solving skills, and the ability to build and maintain a strong team environment.
• Dynamic and knowledgeable leadership attribute

We Offer:

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars
• 401(k) Employer Match
• Free services at any of our imaging centers for you and your immediate family.

Pay Range is $22-$25 per hour.

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