Patient Services Supervisor - Abilene Community Health Center

Texas Tech University Health Sciences Center; Abilene (TX); On-site; Full time

Job summary

Join a leading health sciences center as a Patient Services Supervisor in Abilene, Texas. This role involves supervising staff, managing patient flow, and ensuring high-quality service delivery. Ideal candidates have extensive customer service experience and a commitment to fostering a positive work environment.

Benefits

Health Insurance

Paid Time Off

Retirement Plans

Wellness Programs

Gym Membership Discounts

Qualifications

• Minimum of five years customer service experience, two years in a supervisory role.
• Experience in a clinic or physician's office preferred.

Responsibilities

• Supervises Patient Services staff and manages daily clinic operations.
• Conducts performance evaluations and oversees scheduling of appointments.
• Ensures compliance with policies related to cash handling.

Skills

Customer Service

Teamwork

Communication

Education

High school diploma or equivalent

Job description

Patient Services Supervisor - Abilene Community Health Center

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Patient Services Supervisor - Abilene Community Health Center

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Introduction

Nationally recognized as a

Join us as we change the future of health care.

About TTUHSC

Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care – and we believe that our people are the reason for our institution’s lasting success and bright future.

Introduction

Nationally recognized as a Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care.

About TTUHSC

Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care – and we believe that our people are the reason for our institution’s lasting success and bright future.

Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first.

Position Description

Champions a values based culture to promote unit effectiveness. Directs and supervises Patient Services staff in the processing of patients. Supervises scheduling of appointments, patient visits, the receiving of patients, and the maintenance of records; supervises processing of charges for clinic services, filing of insurance claims, responses to requests for information from patients and insurance companies and the maintenance of related information for the department. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor.

Major/Essential Functions

• Provides direct support to the Clinic Department Administrator in the oversight of daily clinic operations.
• Manages the day-to-day activities of the Patient Services team, ensuring efficient patient flow and high-quality service delivery.
• Conducts performance evaluations and provides disciplinary coaching for Patient Services Specials (PSS) in alignment with organizational policies and standards.
• Supervises PSS in the scheduling of appointments, patient check-in/check-out processes, and the accurate maintenance of patient records.
• Promotes a positive and collaborative work environment, encouraging teamwork and professional growth.
• Develops and maintains the PSS staff schedule in alignment with clinic operations and staffing requirements.
• Demonstrates proficiency in fulfilling the responsibilities of the PSS role as needed to support clinic operations.
• Coordinates and monitors training programs for front office staff to ensure competency and consistency in service delivery.
• Oversees the processing of clinic charges, submission of insurance claims, and timely responses to inquiries from patients and insurance providers.
• Conducts verification of third-party insurance coverage and benefits.
• Ensures compliance with organizational policies and procedures related to cash handling and financial transactions.
• Prepares and submits administrative reports as requested by leadership.
• Employs effective communication strategies to enhance internal and external interactions.
  
  

Occasional Duties

• Travel to other Combest clinics to provide support
  
  

Required Qualifications

High school diploma or equivalent. A minimum of five (5) years of customer service experience of which two (2) years are in an of supervisory role. Experience in a clinic or physician's office preferred. OR At least three (3) years of experience at TTUHSC in the Patient Services Program, one (1) year of supervisory experience.

Preferred Qualifications

• Experience working in an ambulatory clinic.
• Bilingual English/Spanish.
• Experience working with insurance companies.
• Cash handling experience.
• Experience scheduling referrals.
• Two (2) years experience in a supervisory role.
  
  

Required Attachments

Resume / CV

Optional Attachments

Benefits

Professional/Personal Reference, Other Documents Supporting Qualifications

TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members
• Paid Time Off – Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace
  
  

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more. Job Type

Full Time

Pay Basis

Hourly

Pay Grade Minimum

15.64

Pay Grade Maximum

35.08

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.

Grant Funded?

No

Travel Required

Up to 25%

Shift

Day

Schedule Details

Some SAT 8 am - 1 pm

Does this position work in a research laboratory?

No

Air Force Specialty Code

3A1X1, 4A0X1

Marine Military Occupational Specialty Code

0111

Navy Enlisted Classification Code

YN, HM

EEO Statement

All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at https://www.ttuhsc.edu/compliance/clery-report.aspx.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Higher Education

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