Patient Services Specialist- Sleep Medicine Clinic- Harborview

UW Advancement Careers; Seattle (WA); On-site; USD 30,000 - 41,000; Full time

Job summary

Harborview Medical Center’s Sleep Center is seeking a Patient Services Specialist 2 to support scheduling, patient data collection, and communications across staff, providers, and patients. This full-time, on-site role focuses on delivering efficient care coordination and compassionate service in a busy clinical environment.

Responsibilities include triaging calls, booking appointments, capturing demographics and financial info, and partnering with the care team to maximize patient satisfaction

Qualifications

• High school graduation or equivalent
• One year of healthcare, administrative, or customer service experience
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration

Responsibilities

• Providing staff, providers, and patients with an efficient system of internal and external communications, including phone answering and call triaging
• Scheduling provider and ancillary service appointments
• Obtaining patient demographic, financial, and clinical information
• Partnering with all members of the clinic team to prioritize patient satisfaction and exceptional care delivery
• Other duties as requested

Education

High school diploma or equivalent

Job description

Job Description

Patient Services Specialist 2

WORK SCHEDULE

• Full-time, 100% FTE (40 hours per week)
• Day Shift
• Monday- Fridays
• No Telework/On-site

POSITION HIGHLIGHTS

• Conveniently located near public transportation
• Make a difference for the patients and employees we serve
• Opportunity to provide career growth

Department Description

Located in the Patricia Steel Building at Harborview Medical Center, the UW Medicine Sleep Center provides multidisciplinary assessment, treatment and follow-up consultation services for patients with suspected or diagnosed sleep-related problems. Our medical, surgical, and therapeutic interventions cover the full spectrum of sleep disorders, including sleep apnea, narcolepsy, insomnia, restless leg syndrome/periodic limb movement disorder and circadian rhythm abnormalities.

Primary Job Responsibilities

• Providing staff, providers, and patients with an efficient system of internal and external communications, including phone answering and call triaging
• Scheduling provider and ancillary service appointments
• Obtaining patient demographic, financial, and clinical information
• Partnering with all members of the clinic team to prioritize patient satisfaction and exceptional care delivery
• Other duties as requested

Requirements

• High school graduation or equivalent
• AND
• One year of healthcare, administrative, or customer service experience
• OR
• An equivalent combination of education/experience
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration

About Harborview

As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.

Harborview Medical Center is proud to be recognized with Magnet Hospital status by the American Nurses Credentialing Center. As a teaching hospital and research center, we're deeply committed to the enhancement of care for our patients-as well as the professional growth of our staff.

Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.

Challenge. Collaboration. Compassion.

Compensation, Benefits And Position Details

Pay Range Minimum: $21.82 hourly

Pay Range Maximum $29.41 hourly

Benefits

Other Compensation: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent)

100.00%

Union/Bargaining Unit

WFSE HMC

About Uw Medicine – Where Your Impact Goes Further

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail].

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.