Patient Services Specialist - Remote

Providence; Renton (WA); Remote; USD 28,000 - 43,000; Full time

Job summary

Providence is seeking a Patient Services Specialist to join the Care Access Liaisons team. This full-time, remote role offers a variable schedule with early start times and weekend coverage, supporting patient navigation, appointment scheduling, and health-application assistance.

As part of the Patient Engagement Center, you will build strong relationships with patients across Providence regions, delivering high-touch support while adapting to a flexible schedule and a temporary assignment.

Qualifications

• 2 years of customer service experience, preferably in a healthcare environment.
• 2 years experience engaging customers virtually over the phone.
• 1 year technical support experience.

Responsibilities

• Provide patient-centered access to facilities, scheduling, and health-network navigation.
• Serve as a primary information resource for patients entering the health system.
• Support the Care Access Liaisons and PEC team with high-touch assistance.

Skills

Customer service

Technical support

Job description

Providence is calling a Patient Services Specialist- Full-Time, Variable Schedule. This position works remotely.

Schedule is Monday-Friday, working as early as 6:45a and as late as 7PM

Weekend Schedule is 8:45AM-5:15PM

This is a temporary position

The Care Access Liaisons provide patient-centered, coordinated access to the complex network of facilities, institutes, and clinics. As they do so, they foster and nurture relationships with existing patients and those seeking treatment. Care Access includes 'find a physician' navigation within a health network, scheduling appointments and classes, providing tier 1 technical support with patient health applications, and functioning as an entry point and informational resource for patients into the health system. This position is part of the Patient Engagement Center (PEC) team, which provides high-touch, personalized assistance to patients across Providence St. Joseph Health regions and provider networks.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Strategic And Management Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• 2 years Customer service experience, preferably in a healthcare environment.
• 2 years Experience interacting with and engaging customers virtually over the phone.

Preferred Qualifications:

• 1 year Technical support experience.

Montana: Except Great Falls:Min: $18.53, Max: $24.35
Montana: Great Falls:Min: $17.56, Max: $23.07
Oregon: Non-Portland Service Area:Min: $21.46, Max: $28.19
Oregon: Portland Service Area:Min: $23.02, Max: $30.24
Texas:Min: $17.56, Max: $23.07
Washington: Western:$24.00, Max: $31.52
Washington: Southwest - Olympia, Centralia: Min $23.02, Max: $30.24
Washington: Clark County:Min $23.02, Max: $30.24
Washington: Eastern:Min: $20.49, Max: $26.91
Washington: Southern:??

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.