Patient Services Specialist - Remote

Agence PROvidence; Washington; Remote; USD 33,000 - 44,000; Full time

Job summary

Providence is seeking a Patient Services Specialist to join the Care Access Liaisons within the Patient Engagement Center. This full-time, remote position supports scheduling, find-a-physician navigation, and technical assistance with health applications while fostering relationships with patients across Providence St.

Joseph Health regions. The role requires strong customer service experience in healthcare, plus the ability to engage customers virtually by phone.

Qualifications

• 2 years Customer service experience, preferably in a healthcare environment.
• 2 years Experience interacting with and engaging customers virtually over the phone.

Responsibilities

• Provide patient-centered, coordinated access to the network of facilities, clinics and institutes.
• Assist with scheduling appointments and navigating health system resources.
• Offer tier 1 technical support with patient health applications and act as entry point for patients.

Skills

Customer service

Virtual engagement

Technical support

Job description

Description

Providence is calling a Patient Services Specialist- Full-Time, Variable Schedule. This position works remotely.

Weekend Schedule is 8:45AM-5:15PM

Schedule is Monday-Friday, working as early as 6:45a and as late as 7PM

This is a temporary position

The Care Access Liaisons provide patient-centered, coordinated access to the complex network of facilities, institutes and clinics. As they do so, they foster and nurture relationships with existing patients and those seeking treatment. Care Access includes 'find a physician' navigation within a health network, scheduling appointments and classes, providing tier 1 technical support with patient health applications, and functioning as an entry point and informational resource for patients into the health system. This position is part of the Patient Engagement Center (PEC) team, which provides high-touch, personalized assistance to patients across Providence St. Joseph Health regions and provider networks.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Strategic And Management Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications

• 2 years Customer service experience, preferably in a healthcare environment.
• 2 years Experience interacting with and engaging customers virtually over the phone.

Preferred Qualifications

• 1 year Technical support experience.

Salary Details

• Montana: Except Great Falls:Min: $18.53, Max: $24.35
• Montana: Great Falls:Min: $17.56, Max: $23.07
• Oregon: Non-Portland Service Area:Min: $21.46, Max: $28.19
• Oregon: Portland Service Area:Min: $23.02, Max: $30.24
• Texas:Min: $17.56, Max: $23.07
• Washington: Western:$24.00, Max: $31.52
• Washington: Southwest - Olympia, Centralia: Min $23.02, Max: $30.24
• Washington: Clark County:Min $23.02, Max: $30.24
• Washington: Eastern:Min: $20.49, Max: $26.91
• Washington: Southeast:Min: $21.46, Max: $28.19

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About The Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.