Patient Services Specialist - Radiology Services - Harborview

University of Washington Medical Center; Seattle (WA); On-site; USD 30,000 - 41,000; Full time

Job summary

Harborview Medical Center in Seattle is seeking a Patient Services Specialist 2 to support radiology scheduling, imaging intake, and information release processes. The role emphasizes accuracy in handling medical records, external imaging, and coordinating with the Radiology department.

The position is on-site, per diem with alternate shifts, and temporary in nature, with a focus on efficient patient flow and PHI compliance in Epic and PACS environments.

Qualifications

• High school graduation or equivalent.
• One year of healthcare, administrative, or customer service experience.
• Equivalent education and/or experience may substitute for minimum qualifications.

Responsibilities

• Coordinate high-volume outpatient mammography scheduling and monitor Epic queues.
• Request, expedite, and track external mammography films and reports for clinical comparison.
• Coordinate upload and reconciliation of external images/reports into UW EMR and Radiology PACS.
• Review and process ROI requests daily to ensure PHI disclosure compliance.
• Provide operational cross-coverage for the Emergency Department Radiology reading room and triage calls.

Skills

Customer service

Healthcare experience

Education

High school diploma or equivalent

Tools

Epic EMR

PACS systems

Job description

Job Description

Harborview - Radiology Services has an outstanding opportunity for a Patient Services Specialist 2.

WORK SCHEDULE

• Per Diem
• Alternate Shifts
• On-site/No Telework

POSITION HIGHLIGHTS

• Conveniently located near public transportation
• Make a difference for the patients and employees we serve
• Opportunity to provide career growth

PRIMARY JOB RESPONSIBILITIES

• Manage High-Volume Scheduling: Coordinate high-volume outpatient mammography screening appointments and monitor Epic queues to optimize clinic templates and minimize patient waitlists.
• Acquire External Imaging Records: Proactively reach out to outside healthcare facilities to request, expedite, and track historical mammography films and radiologic reports needed for clinical comparison.
• Process Medical Image Intake: Coordinate the technical upload and data reconciliation of external medical images and reports into the UW Medicine EMR and Radiology PACS systems
• Handle Release of Information (ROI) Requests:Meticulously review, prioritize, and process daily medical records requests within Epic to ensure legally compliant disclosure of protected health information (PHI).
• Provide Operational Cross-Coverage: Deliver scheduled administrative backup for the Emergency Department Radiology reading room, including triaging clinician phone calls and handling incoming orders
• Other duties as requested

REQUIREMENTS

• High school graduation or equivalent
• AND
• One year of healthcare, administrative, or customer service experience
• OR
• An equivalent combination of education/experience
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration

ABOUT HARBORVIEW MEDICAL CENTER

As the region’s only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.

Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.

Challenge. Collaboration. Compassion.

Become part of our team. Join our mission to make life healthier for everyone in our community.

Compensation, Benefits and Position Details

Pay Range Minimum:

$21.82 hourly

Pay Range Maximum:

$29.41 hourly

Other Compensation:

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-temporary-per-diem-and-less-than-half-time/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a temporary position

FTE (Full-Time Equivalent):

0.00%

Union/Bargaining Unit:

WFSE HMC

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the publicby advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians,scientistsand other health professionals.

All acrossUW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family,studentand colleague is valued and honored.Nearly 29,000healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail].

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.