Patient Services Specialist - Providence Crisis Stabilization Center

Providence; Anchorage (AK); On-site; USD 48,000 - 58,000; Full time

Job summary

Providence Crisis Stabilization Center in Anchorage is seeking a Patient Services Specialist for the Day Shift. You will be the first point of contact for patients and visitors, delivering exceptional customer service to support patient satisfaction.

The role emphasizes teamwork, healthcare setting familiarity, and the opportunity to contribute to a compassionate, patient-focused care environment in Alaska.

Qualifications

• 1 year customer service experience or Providence internship completed.
• Preferred medical office or health care experience.
• Basic experience with electronic medical records and/or computerized billing systems.
• Medical terminology experience.
• Rooming position experience: CNA, non-credentialed MA, EMT experience, or similar.

Responsibilities

• First point of contact to patients or visitors in person or by phone.
• Provide exceptional customer service to maintain high patient satisfaction.

Skills

Customer service

Internship completion

Medical terminology

Rooming experience

Education

Providence internship

Tools

EMR systems

Billing software

Job description

We are hiring for Patient Services Specialist position at Providence Crisis Stabilization Center in Anchorage, AK!

Position is Full-time, 1 FTE, Day Shift, 40 hours per week.

The Patient Services Specialist is the first point of contact to patients or visitors in person or by phone. This position plays a key role in maintaining a high level of patient satisfaction by providing exceptional customer service.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Crisis Recovery Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• 1 year customer service experience, or
  • Successful completion of Providence internship.

Preferred Qualifications:

• One (1) yearmedical office or health care experience.
• Basic experience with electronic medical records and/or computerized billing systems.
• Medical terminology experience.
• Rooming position: CNA, non-credentialed MA, EMT experience, or similar experience.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

The Providence family of organizations has a vision of health for a better world. As such, we are called to care wisely for our communities, resources, and earth. Our organizations strive to become carbon negative by 2030.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.