Patient Services Specialist - Openings in Lacey, Centralia, Chehalis, Olympia and Rochester, Wa[...]

Providence Health & Services; Rochester (WA); On-site; Full time

Job summary

An established industry player in healthcare is seeking a dedicated individual to join their front office team. In this role, you will support the delivery of reliable healthcare services while ensuring patient respect and dignity. You will be responsible for coordinating communications, managing records, and providing clerical support across multiple departments. This position offers a unique opportunity to engage with patients and contribute to a compassionate care environment. Join a team that values diversity and inclusivity, and be part of an organization committed to making a difference in the community.

Benefits

Best-in-class benefits

Professional growth opportunities

Inclusive workplace

Supportive work environment

Qualifications

• 1 year of customer service experience required.
• Experience in a medical setting preferred.

Responsibilities

• Support front office services for various departments.
• Coordinate communications among staff, patients, and providers.

Skills

Customer Service

Communication Skills

Education

Community College/Business School Training

Business or Health Care Related Subjects

Tools

Electronic Medical Record Systems

Job description

Description

This position works under the direction and supervision of the Clinic Supervisor, Practice Manager or appropriate staff to support in the delivery of cost-effective, clinically competent, reliable healthcare in a safe, respectful manner that ensures patient respect and dignity. Provide effective and efficient front office services to patients for all departments within Providence Regional Cancer System including but not limited to: Providence Medical Group, Providence Centralia Hospital Outpatient Infusion, Providence Centralia Hospital Laboratory, Providence Centralia Hospital Diagnostic Imaging, Providence St. Peter Hospital Lymphedema, Providence Centralia Hospital Pharmacy, and Providence Integrative Cancer Care Program. Coordinate internal and external clinic phone communications among staff, patients, and providers; accurately collect records and ensure distribution to appropriate staff via computer and/or manual systems; perform clerical, scheduling, and records activities in support of patients and staff. Participates as a fully engaged member of the care team, by demonstrated commitment to service and compassion for the patients of Providence and their families.

Required Qualifications:

• 1 year of Customer service experience.

Preferred Qualifications:

• Coursework/Training - Two years of community college/business school training.
• Coursework/Training - Additional course work in business or health care related subjects.
• 1 year of experience working in a medical setting.
• Physician group practice.
• Experience with electronic medical record.

Pay Range:

Olympia, WA - Min: $19.97 Max: $29.06
Lacey, WA - Min: $19.97 Max: $29.06
Rochester, WA - Min: $19.97 Max: $29.06
Centralia, WA - Min: $19.97 Max: $29.06
Chehalis, WA - Min: $19.97 Max: $29.06

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected.

About the Team

Providence Clinical Network (PCN) is a service line within Providence serving patients across seven states with quality, compassionate, coordinated care.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.

Requisition ID: 305873
Company: Providence Jobs
Job Category: Patient Access
Job Function: Revenue Cycle
Job Schedule: Full time
Job Shift: Multiple shifts available
Career Track: Admin Support
Department: 3032 SCHEDULING WA
Address: WA Olympia 1018 Capitol Way 301
Work Location: Union Heights-Olympia
Workplace Type: On-site