Patient Services Specialist - Local Float

Providence Health & Services; Oregon; On-site; Full time

Job summary

An established healthcare provider is seeking a Patient Relations Representative to join their dedicated team. This role is vital in ensuring that patients and visitors receive exceptional service, enhancing overall satisfaction. You will be the first point of contact, providing assistance in person and over the phone. The position offers a chance to thrive in a culture that prioritizes patient-focused care and professional growth. Join a supportive environment where your contributions are valued, and help make a difference in the lives of patients and their families.

Benefits

Best-in-class benefits

Support for professional growth

Inclusive workplace

Diversity valued

Qualifications

• 1 year customer service experience or completion of internship.
• Preferred: Medical office experience and knowledge of medical terminology.

Responsibilities

• Act as the first point of contact for patients and visitors.
• Provide exceptional customer service to enhance patient satisfaction.

Skills

Customer Service

Medical Terminology

Electronic Medical Records

Computerized Billing Systems

Education

High School Diploma

CNA Certification

EMT Certification

Tools

Electronic Medical Records Software

Billing Software

Job description

Description

The Patient Relations Representative (PRR) is the first point of contact to patients or visitors in person or by phone. This position plays a key role in maintaining a high level of patient satisfaction by providing exceptional customer service.

Occupational Medicine Rooming position to include Occupational Testing with additional training.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Medical Group and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• 1 year customer service experience, or
• Successful completion of Providence internship.

Preferred Qualifications:

• 1 year Medical office or health care experience.
• Basic experience with electronic medical records and/or computerized billing systems.
• Medical terminology experience.
• Rooming position: CNA, non-credentialed MA, EMT experience, or similar experience.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected.

About the Team

Providence Clinical Network (PCN) is a service line within Providence serving patients across seven states with quality, compassionate, coordinated care. Collectively, our medical groups and affiliate practices are the third largest group in the country with over 11,000 providers, 900 clinics and 30,000 caregivers.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requisition ID: 340949
Company: Providence Jobs
Job Category: Patient Access
Job Function: Revenue Cycle
Job Schedule: Full time
Job Shift: Day
Career Track: Admin Support
Department: 5011 PMG N LOCAL FLOAT
Address: OR Milwaukie 10330 SE 32nd Ave
Work Location: Milwaukie Healing Place-Milwaukie
Workplace Type: On-site
Pay Range: $19.02 - $29.06