Patient Services Specialist III - Specialty Clinic

Baylor Scott & White Health; Dallas (TX); Sur place; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Health benefits eligibility

401(k) with up to 5% match

Tuition reimbursement

PTO accrual Day 1

Résumé du poste

Baylor Scott & White Health in Dallas is seeking a Patient Services Specialist 3 to provide advanced administrative support in a physician's office, clinic, or similar setting. This senior role handles complex tasks and escalations and acts as a training resource for staff.

You will manage patient check-in/check-out, scheduling, insurance verification, and phone inquiries, while supporting process improvements, supervising during absences, and ensuring high-quality patient-centered care.

Qualifications

• 2 years of experience in patient services in a healthcare setting.
• HS diploma or GED required.
• Strong communication and interpersonal skills.
• Knowledge of patient registration procedures and insurance claims.

Responsabilités

• Assists with check-in/check-out, scheduling, and patient relations.
• Verifies insurance and answers phones.
• Handles escalations and acts as a training resource for staff.
• Participates in process improvements and team huddles.
• Supports supervisor with scheduling and task follow-up.

Connaissances

Customer service

Communication skills

Interpersonal skills

Attention to detail

Empathy

Formation

HS Diploma/GED

Description du poste

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values Are

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Patient Services Specialist 3 offers advanced administrative support in a physician's office, clinic, or other area. This role ensures high-quality, patient-centered care. This senior position handles complex tasks and escalations. It assists the supervisor in training staff and serves as a backup supervisor when needed.

Essential Functions Of The Role

• Assists in the hiring process and serves as a peer interviewer.
• Performs all duties associated with patient relations, check-in or check-out, scheduling, insurance verification and answering phones.
• Serves as a professional in handling more complex tasks and responding to escalated issues.
• Participates in process improvements initiatives. Facilitates or guides team meetings. Attends huddles, tracks metrics and maintains huddle boards.
• Mentors and trains staff in processes and procedures.
• Provides training on applications, website and other resource access.
• Monitors team members' participation to ensure the training provided is being utilized and if any additional training is needed.
• Serves as backup to the supervisor when absent, as required. Assists the supervisor in managing schedules, assigning tasks, and following up on work results.
• Monitors and arranges for facility and equipment maintenance and repairs, as needed and in conjunction with the Manager or Supervisor.
• Performs quality assurance audits.
• Orders supplies as requested.

Key Success Factors

• Excellent listening, interpersonal, and communication skills, both oral and written. Professional, pleasant, and respectful telephone etiquette. Ability to adapt communication style for different audiences.
• Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
• Knowledge of patient registration procedures and documentation.
• Knowledge of medical insurance claims procedures and documentation. Needs to have thorough understanding of the Out of Network process.
• Skilled in the use of personal computers and related software applications.
• Skilled in preparing and maintaining patient records.
• Ability to examine unpaid third-party claims and delinquent accounts to establish appropriate follow-up actions to ensure payment.
• Ability to mentor and train staff.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

Qualifications

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - 2 Years of Experience