Patient Services Specialist 2 - Pediatrics

Baylor Scott & White Health; Irving (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) with 5% match

Tuition reimbursement

PTO from Day 1

Job summary

Baylor Scott & White Health seeks a Patient Services Specialist 2 to provide administrative support in a physician's office, clinic, or other area. You will handle patient relations, check-in/check-out, scheduling, insurance verification, and answering phones to ensure high-quality, patient-centered care.

You may assist in training junior staff, support medical records duties, and help coordinate follow-up visits and referrals.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience.
• Bilingual Spanish/English required or preferred.

Responsibilities

• Check-in and check-out patients; schedule appointments; verify insurance; answer phone inquiries.
• Register patients and verify demographics; update records in the system.
• Process payments, post charges, and generate daily reports.
• Address routine service inquiries and escalate complaints as needed.
• Assist with medical records duties and prepare charts for transfers/fr referrals.
• Support training and mentoring of junior staff.

Skills

Listening & communication

Telephone etiquette

Bilingual Spanish/English

Customer service

Insurance verification

Mentoring staff

Education

H.S. Diploma/GED

Tools

EPIC LIS

Job description

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1
• Note: Benefits may vary based upon position type and/or level.

Job Summary

The Patient Services Specialist 2 provides administrative help in a physician's office, clinic, or other area. This role ensures high-quality, patient-centered care. Duties include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones. May assist in training and mentoring junior Patient Services Specialists.

Essential Functions of the Role

• Assists patients and visitors by performing duties like check-in, check-out, scheduling, insurance verification, and answering phone inquiries. Arranges follow-up visits and referral appointments.
• Registers patients by collecting and verifying insurance information. Verifies patient demographics and enters changes into the computer system. Directs patients to appropriate waiting areas.
• Accepts payments for physician or clinic services following guidelines. Posts payments and enters charges using appropriate codes. Generates daily payment reports. Verifies cash drawer against the report. Provides accurate patient, medical, financial, or procedural information to patients or approved entities. Discusses financial arrangements with patients, as requested.
• Responds to routine escalated inquiries concerning services, hours of operation, etc. Ensures any patient complaints are handled appropriately.
• Aids with medical records duties by pulling charts for appointments, prescription refills, and other requests. Retrieves, transports, sorts, and files medical records. Copies medical records charts for patient transfers and referrals as requested.
• Helps in training, mentoring and providing help to junior staff as requested.

Key Success Factors

• Excellent listening, social, and communication skills, both oral and written. Professional and respectful telephone etiquette. Ability to adjust communication style for different audiences. Caring listener, delicate, upbeat, optimistic, articulate, gracious, and tactful.
• Knowledge of patient registration procedures and documentation.
• Knowledge of medical insurance claims procedures and documentation. Needs to have thorough knowledge of the Out of Network process
• Skilled in the use of personal computers and related software applications.
• Skilled in preparing and maintaining patient records.
• Able to examine unpaid third-party claims and delinquent accounts to resolve appropriate follow-up actions to ensure payment.
• Able to mentor and train staff.
• Previous Customer Service experience for a minimum of 1 year.
• Prior experience with EPIC LIS or Healthcare experience.
• Knowledge of insurance verification, patient payment collection, and managing parent communications related to billing and financial responsibilities.
• Bilingual (Spanish/English)

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - 1 Year of Experience