Patient Services Specialist II (Primary Care, Celebration)

Nemours; Florida; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in pediatric healthcare is seeking a dedicated Patient Services Specialist II to enhance the experience of families in Central Florida. This full-time role involves providing exceptional customer service, managing patient registrations, and coordinating appointments to ensure a seamless healthcare experience. You will be part of a collaborative clinic team focused on delivering quality pediatric services with a commitment to preventive care and whole-child wellness. Join a forward-thinking organization that values your contributions to improving children's health and well-being in the community.

Qualifications

• High School Diploma required with specialized training beyond high school.
• 1-3 years of customer service and healthcare experience preferred.

Responsibilities

• Provide customer service by answering phone lines and triaging calls.
• Collect and maintain accurate patient registration and insurance information.
• Schedule appointments and manage patient check-in and check-out processes.

Skills

Customer Service

Communication Skills

Registration Processes

Scheduling

Financial Management

Education

High School Diploma

Specialized Training

Tools

Electronic Medical Records (EMR)

Job description

Nemours is seeking a Patient Services Specialist II (Primary Care, Celebration), FULL-TIME, to join our Primary Care team in Celebration, Florida.

Nemours primary care practices provide a kid-friendly, family-centered pediatric primary care experience for families in Central Florida. With 18 primary care and 3 urgent care practices conveniently located throughout the region, we provide quality, professional pediatric services with special attention on preventive care and whole-child wellness.

This position is responsible for performing as a customer service representative for assigned divisions, accurately obtaining and entering all essential information needed to complete registration and scheduling processes following standard business practices. Provide service to internal and external customers as a member of the clinic team.

Responsibilities

• Customer service: answer phone lines in a prompt and courteous manner, triage calls and handle appropriately.
• Registration: collect, maintain, and ensure accuracy of information through the use of standard business practices.
• Coordinate all necessary paperwork for registration, scheduling, and appointments.
• Financial: collect, verify, and maintain patient insurance information, including authorizations and referrals.
• Collect co-pays, deductibles, co-insurance, and balances on accounts. End of day balancing.
• Scheduling: understand visit types, templates, and the fundamentals of how to efficiently schedule an office visit. Manage no-show and cancellation processes. Confirm appointments with patients/guardians. Prepare charts with the appropriate paperwork for the physician visit.
• Communication: triage and manage electronic communication daily. Scan all new paperwork into EMR or place in patient chart. Scan incoming mailed and faxed patient results into EMR and task the physician responsible for reviewing, or place information with patient chart for provider review. Check in and checkout patients in office.
• Coordinate the release of information and medical record process. Process all incoming and outgoing medical record requests.
• Ensure coding information is complete on billing documents.
• All other duties as assigned by supervisor.

Job Requirements

• High School Diploma required.
• Specialized (1 year of training beyond high school).
• Minimum of one (1) to three (3) years' experience preferred.
• Customer Service and Healthcare experience preferred.
• Medical Office/Call Center experience preferred.
• Travel to other primary care locations as needed for coverage is required.