Patient Services Specialist II (Primary Care, Celebration)

Nemours in; Florida; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a dedicated Patient Services Specialist II to join their vibrant primary care team in Celebration, Florida. This full-time role emphasizes delivering exceptional customer service while managing patient registration and scheduling processes. You will play a crucial role in ensuring a seamless experience for families seeking pediatric care, handling everything from insurance verification to appointment confirmations. If you have a passion for healthcare and a knack for communication, this is a fantastic opportunity to make a meaningful impact in a supportive environment.

Qualifications

• High School Diploma required with specialized training beyond high school.
• 1-3 years of customer service and healthcare experience preferred.

Responsibilities

• Provide customer service and manage patient registration and scheduling.
• Collect and verify patient insurance information and co-pays.

Skills

Customer Service

Healthcare Experience

Medical Office Experience

Communication Skills

Education

High School Diploma

Specialized Training

Tools

Electronic Medical Records (EMR)

Job description

Patient Services Specialist II (Primary Care, Celebration) (Finance)

Patient Services Specialist II (Primary Care, Celebration) (Finance)

Nemours is seeking a Patient Services Specialist II (Primary Care, Celebration), FULL-TIME, to join our Primary Care team in Celebration, Florida.

Nemours primary care practices provide a kid-friendly, family-centered pediatric primary care experience for families in Central Florida. With 18 primary care and 3 urgent care practices conveniently located throughout the region, we provide quality, professional pediatric services with special attention on preventive care and whole-child wellness.

This position is responsible for: To perform as a customer service representative for assigned divisions accurately obtaining and entering all essential information needed to complete registration and scheduling processes following standard business practices. Provide service to internal and external customers as a member of the clinic team.

• Customer service: answer phone lines in a prompt and courteous manner, triage call and handle appropriately.
• Registration: collect, maintain and ensure accuracy of information through the use of standard business practices.
• Coordinate all necessary paperwork for registration, scheduling, and appointment.
• Financial: collect, verify and maintain patient insurance information, including authorizations and referrals.
• Collect co- pays, deductible, co-insurance and balances on accounts. End of day balancing.
• Scheduling: understanding visit types, templates and fundamentals of how to efficiently schedule an office visit. Manage no-show and cancelation process. Confirm appointments with patient/guardian. Prepare charts with the appropriate paperwork for the physician visit.
• Communication: triage and manage electronic communication daily. Scan all new paperwork into EMR or place in patient chart. Scan incoming mailed and faxed patient results into EMR and task the physician responsible for reviewing OR place information with patient chart and for provider to review. Check in and checkout patients in office.
• Coordinates the release of information and medical record process. Process all incoming and outgoing medical record requests.
• Ensures coding information is complete on billing documents.
• All other duties as assigned by supervisor.

Job Requirements

• High School Diploma required.
• Specialized (1 year of training beyond high school).
• Minimum of one (1) to three (3) years' experience preferred.
• Customer Service and Healthcare experience preferred.
• Medical Office/Call Center experience preferred.
• Travel to other primary care locations as needed for coverage is required.