Patient Services Specialist I - UTMB ENT Property

The University of Texas Medical Branch; League City (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Patient Services Specialist I to enhance the patient experience through exceptional customer service and efficient coordination of healthcare activities. This role involves managing patient registrations, scheduling appointments, and ensuring seamless communication between patients and healthcare teams. The ideal candidate will have an associate degree and a passion for providing high-quality patient care. Join a dynamic team committed to making a difference in the lives of patients while enjoying a supportive work environment and opportunities for growth.

Qualifications

• Associate degree or equivalent experience required.
• Strong customer service skills are essential.

Responsibilities

• Coordinate clerical and medical activities for patient care.
• Schedule appointments and handle patient registration.
• Act as a patient advocate and address concerns.

Skills

Customer Service

Patient Advocacy

Scheduling

Financial Counseling

Documentation

Education

Associate Degree

Job description

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Join to apply for the Patient Services Specialist I - UTMB ENT Property role at The University of Texas Medical Branch

Job Description: The Patient Services Specialist I creates a positive patient experience by exceeding expectations in customer service and patient care. They coordinate clerical and medical activities of a healthcare team, handle patient registration, and facilitate access to UTMB services for both new and returning patients.

Education & Experience

Minimum Qualifications: Associate degree with no experience required. An equivalent combination of education and experience relevant to the role may be considered.

Qualifications

CUSTOMER SERVICE:

• Provide high-level customer service in all interactions with internal and external customers.
• Engage in direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.
• Answer calls accurately, providing exceptional customer service and meeting caller needs.
• Document and triage calls appropriately to ensure patient satisfaction and safety.
• Act as a patient advocate and liaise with various departments to meet mutual goals.
• Address patient concerns, provide service recovery, and escalate issues as needed.

SCHEDULING:

• Schedule appointments and make reminder calls to patients.
• Coordinate financial counseling for day surgeries.
• Educate patients regarding billing processes and financial responsibilities, including third-party benefits.
• Provide cost estimates and counsel patients on unpaid bills.
• Obtain future appointments during visits for follow-up, referrals, and ancillary services.

ARRIVAL:

• Prepare paperwork and charts for patient visits.
• Receipt all monies collected, distribute tokens, and authorize deferments.

REGISTRATION:

• Verify patient eligibility and pre-register patients by collecting demographics and insurance information.
• Ensure compliance with Medicare and third-party coverage requirements.
• Communicate with patients, referral sources, and clinical staff regarding access or authorization issues.

Equal Employment Opportunity

UTMB Health is committed to providing equal opportunity employment regardless of race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or other protected categories. As a Federal Contractor, UTMB Health takes affirmative action to hire protected veterans and individuals with disabilities.

Primary Location: United States-Texas-League City

Work Location: 1420 - In

Job Category: Clerical & Administrative Support

Organization: UTMB Health

Regular shift, non-managerial, day shift, full-time employment.

Job posted on Apr 30, 2025, 2:50:54 PM.