Patient Services Specialist I – Part-Time Hill Country Float

Baylor Scott & White Health; Marble Falls (TX); In loco; USD 21.000 - 28.000; Part-time

Vantaggi offerti da questo lavoro

Immediate eligibility for health and w

401(k) savings plan with dollar-for-d

Tuition Reimbursement

PTO accrual beginning Day 1

Descrizione del lavoro

Baylor Scott & White Health is seeking a Patient Services Specialist 1 to provide administrative support in a physician office or clinic. You will handle patient check-in/check-out, scheduling, insurance verification, and phone screening to ensure smooth operations and high-quality patient care.

This part-time role supports multiple Hill Country clinics with a schedule of Monday, Wednesday, Friday 8:00 AM–5:00 PM, requiring strong communication, accurate data entry, and compassionate service to

Competenze

• Education requirement is HS Diploma or GED.
• Less than 1 year of experience in a healthcare or front desk role.

Mansioni

• Assist with patient duties including check-in and scheduling.
• Verify insurance information and enter changes into the computer system.
• Answer phones and direct patients as needed.
• Accept payments and post charges according to guidelines.
• Provide accurate information to patients and outside entities.
• Support medical records duties as requested.

Conoscenze

Patient relations

Scheduling

Insurance verification

Phone etiquette

Data entry

Formazione

HS Diploma/GED

Descrizione del lavoro

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values Are

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic, or other area. This role assists patients to ensure high-quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification, and answering phones.

Schedule: Part-time, Monday, Wednesday, and Friday, 8:00 AM-5:00 PM. This is a float position supporting clinic locations within the Hill Country.

Essential Functions Of The Role

• Assists with patient duties, including relations, check-in, check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments.
• Assists with patient registration by collecting and verifying insurance information. Verifies patient demographics and enters changes into the computer system. Directs patients to appropriate waiting areas.
• Accepts payments for physician/clinic services according to established guidelines.
• Posts payments and enters charges into computer utilizing appropriate codes.Generates daily payment reports and verifies cash drawer against report.
• Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.
• May be required to discuss financial arrangements with patients.
• Receives and directs phone calls. Assists patients and other visitors.
• Responds to routine inquiries concerning practice services, hours of operation, etc.
• Ensures any patient complaints are handled appropriately.
• Assists with medical records duties as requested.

Key Success Factors

• Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette.
• Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
• Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
• Ability to calm upset patients in a composed and professional demeanor.
• Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
• Comfortable working in a fast paced, constantly changing and stressful environment.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

Qualifications

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - Less than 1 Year of Experience