Patient Services Specialist I (Front Office Float) – Plano & Grapevine

Baylor Scott & White Health; Plano (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Immediate health and welfare benefits

401(k) employee match up to 5%

Tuition Reimbursement

PTO accrual beginning Day 1

Job summary

The Patient Services Specialist 1 at Baylor Scott & White Health provides administrative support in physician offices or clinics to ensure high-quality, patient-centered care. duties include patient relations, check-in/check-out, scheduling, insurance verification, and answering phones.

Work Location: This position primarily supports Plano and Grapevine clinic locations, with a typical schedule of three days in Plano and two days in Grapevine, and occasional coverage at other nearby clinics

Qualifications

• HS Diploma or GED equivalent required.
• Less than 1 year of experience desired.

Responsibilities

• Assists with patient duties including check-in/check-out, scheduling, insurance verification, and answering phones.
• Gathers patient information, verifies demographics, and updates records in the system.
• Collects payments per guidelines and posts charges.
• Generates daily payment reports and reconciles cash drawer.
• Provides patient, medical, financial or procedural information to patients or approved entities.
• May discuss financial arrangements with patients.
• Responds to routine inquiries about practice services and hours.

Skills

Data entry

Typing

Phone etiquette

Customer service

EMR systems

Education

HS Diploma/GED

Tools

EMR systems

Job description

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values Are

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic, or other area. This role assists patients to ensure high-quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification, and answering phones.

Work Location: This position primarily supports our Plano and Grapevine clinic locations, with a typical schedule of three days in Plano and two days in Grapevine. Team members may also be asked to provide occasional coverage at other nearby clinic locations, including Frisco, McKinney, Garland, and additional satellite clinics based on operational needs.

Essential Functions Of The Role

• Assists with patient duties, including relations, check-in, check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments.
• Assists with patient registration by collecting and verifying insurance information. Verifies patient demographics and enters changes into the computer system. Directs patients to appropriate waiting areas.
• Accepts payments for physician/clinic services according to established guidelines.
• Posts payments and enters charges into computer utilizing appropriate codes.
• Generates daily payment reports and verifies cash drawer against report.
• Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.
• May be required to discuss financial arrangements with patients.
• Receives and directs phone calls. Assists patients and other visitors.
• Responds to routine inquiries concerning practice services, hours of operation, etc.
• Ensures any patient complaints are handled appropriately.
• Assists with medical records duties as requested.

Key Success Factors

• Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette.
• Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
• Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
• Ability to calm upset patients in a composed and professional demeanor.
• Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
• Comfortable working in a fast paced, constantly changing and stressful environment.
• Customer service is the foundation of this role. We are seeking individuals who genuinely enjoy helping others, creating positive experiences, and serving as a welcoming first point of contact for patients seeking care.
• Success in this role requires strong computer skills, comfort navigating multiple systems simultaneously, and the ability to quickly learn new technology in a highly digital healthcare environment.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

Qualifications

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - Less than 1 Year of Experience