Patient Services Specialist I – Ophthalmology Clinic

Baylor Scott & White Health; Killeen (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Immediate eligibility for health and w

401(k) savings plan with dollar-for-d0

Tuition Reimbursement

PTO accrual beginning Day 1

Job summary

Baylor Scott & White Health in Texas seeks a Patient Services Specialist I to provide frontline administrative support in a physician office, clinic, or similar setting.

This role handles patient check-in/check-out, scheduling, insurance verification, payments, and phone inquiries, ensuring a high-quality, patient-centered experience. Strong communication and data entry skills are essential. Experience with Epic EMR is preferred.

Qualifications

• High school diploma or GED equivalent.
• Less than 1 year of experience in a patient-facing role.
• Experience in healthcare settings or patient registration is a plus.

Responsibilities

• Assist with patient duties including check-in, check-out and scheduling.
• Verify insurance information and collect demographics.
• Answer phones, provide information and direct patients as needed.
• Process payments and enter charges accurately in the system.
• Assist with medical records duties as requested.

Skills

Customer service

Phone etiquette

Communication skills

Empathy

Education

High School Diploma or GED

Tools

Epic EMR

Healthcare scheduling

Insurance verification

Job description

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values Are

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic, or other area. This role assists patients to ensure high-quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification, and answering phones.

Essential Functions Of The Role

• Assists with patient duties, including relations, check-in, check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments.
• Assists with patient registration by collecting and verifying insurance information. Verifies patient demographics and enters changes into the computer system. Directs patients to appropriate waiting areas.
• Accepts payments for physician/clinic services according to established guidelines.
• Posts payments and enters charges into computer utilizing appropriate codes.
• Generates daily payment reports and verifies cash drawer against report.
• Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.
• May be required to discuss financial arrangements with patients.
• Receives and directs phone calls. Assists patients and other visitors.
• Responds to routine inquiries concerning practice services, hours of operation, etc.
• Ensures any patient complaints are handled appropriately.
• Assists with medical records duties as requested.

Key Success Factors

• Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette.
• Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
• Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
• Ability to calm upset patients in a composed and professional demeanor.
• Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
• Comfortable working in a fast paced, constantly changing and stressful environment.
• Previous experience with Epic, electronic medical records, healthcare scheduling, insurance verification, or patient registration is preferred but not required.
• Collaborate with a highly engaged, team-oriented front office staff to ensure efficient patient flow, accurate registration, and outstanding patient care.
• Deliver exceptional customer service and create a welcoming experience for patients while supporting a busy specialty clinic environment.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

Qualifications

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - Less than 1 Year of Experience