Patient Services Specialist/Front Desk

Ascend Vision Partners; Florida; Vor Ort; USD 21.000 - 28.000; Vollzeit

Zusammenfassung

Ascend Vision Partners in Florida is seeking a Full Time Patient Services Specialist to enhance the patient experience by coordinating registration, verifying demographics, collecting insurance information, and supporting clinicians across our eye care network.

You will greet patients, confirm consents, manage co-pays, and help with scheduling while upholding privacy and compassionate service in a busy ophthalmology setting.

Qualifikationen

• High School diploma or equivalent required.
• Experience in medical or eye care settings is a plus.
• Strong verbal and written communication skills.

Aufgaben

• Provides high level customer service in all interactions with internal and external customers.
• Interacts with patients, providers, referral sources, and the clinical team.
• Answers telephone calls with exceptional service and gathers accurate information.
• Maintains patient confidentiality of information via email, computer, fax, and mail.
• Verifies eligibility and registers patients with demographics and third-party coverage.
• Collects co-pays and balances due, and processes receipts.
• Manages scheduling reminders and reschedules as needed.
• Supports physician referrals with notes/updates.

Kenntnisse

Customer service

Communication skills

Confidentiality

Ausbildung

High School diploma or equivalent

Tools

Microsoft Office

Jobbeschreibung

Description

Our mission is to provide quality, accessible and patient-centered eye care.

Consider joining Specialty Eye Associates/Ascend Vision Partners as a Full Time Patient Services Specialist and join a team that are focused on building a differentiated integrated eye care platform focused on superior patient care delivered through our network of optometrists and ophthalmologists. Team members are expected to exhibit a continuous behavior of professionalism, which includes but is not limited to, acting with integrity and accountability, support our clinicians in all aspects of patient care delivery, support a culture of respect, diversity and inclusion in our organization, and enhance the patient access to primary and specialty eye care. Our vision is to create an admired healthcare company dedicated to delivering personalized eye care with outstanding patient outcomes.

General Summary

The Patient Services Specialist is responsible to create a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating and completing patient registration activities that include but are not limited to greet and check in patients, verifying demographic information, obtaining signatures on patient consents, capturing insurance cards, verifying authorization accuracy, collect co-pays and past due balances, working reschedule and recall lists, and balance end of day deposits.

Essential Duties & Responsibilities

• Provides high level customer service in all interactions with internal and external customers.


• Provides direct, professional, and knowledgeable interactions with patients, providers, referral sources, and the clinical team.


• Answers telephone calls accurately and with exceptional customer service and ensures the caller’s needs are met and accurate information is obtained.


• Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax, and mail.


• Addresses concerns of patients, provides service recovery, and escalates issues as needed.


• Utilizes the operational guidelines for scheduling patient appointments.


• Completes reminder calls to patient for scheduled appointments, as needed.


• Obtains payment from each patient, including copayments, balance due and appropriately receipts all monies collected.


• Verifies, ensures eligibility, and registers patients by obtaining patient demographics and third-party coverage(s) at every encounter.


• Advises patient on physician referral and provides appropriates notes/updates to referring physician, as needed.


• Prioritizes and completes all work in an accurate, effective, and efficient manner.

Non-essential Duties & Responsibilities

• Maintains public areas (waiting rooms, restrooms and kitchen), as needed.


• Attends department meetings and completes trainings, as needed.


• Processes medical records requests; both incoming and outgoing

Education & Experience Required

• High School diploma or equivalent, required.

Education & Experience Preferred

• N/A

Licensure, Certification Or Registration Required

• N/A

Licensure, Certification Or Registration Preferred

• Certified Patient Services Specialist

Core Competencies

• Ability to work effectively with internal and external customers.


• Excellent verbal and written communication skills, including listening.


• Proficient in Microsoft Office products.


• Ability to maintain confidentiality when dealing with sensitive information.

Physical Activity Of Position

• Talking. This position requires expressing or exchanging ideas through the spoken word. This position must participate in activities to convey detailed or essential verbal instructions to physicians, staff, and vendors accurately and succinctly.


• Hearing. This position is required to perceive sounds at normal speaking levels with or without correction, including the ability to receive detailed information through oral communication and make the discriminations in sound.


• Repetitive motion. This position requires substantial movements (motions) of the wrists, hands, and fingers while working on reports or the computer.


• Sedentary work. This position may need to occasionally exert up to 10 pounds of force to lift, carry, push, pull, or otherwise move objects. The job consists primarily of sedentary work and involves sitting most of the time. Walking and standing are required only occasionally.


• Visual Requirements. This position is required to have close visual acuity (with or without correction) to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.


• Environmental Conditions. This position is not substantially exposed to adverse environmental conditions (such as in typical office work.)