Patient Services Specialist (Float) – Multidepartment

South Shore Orthpedics; Hingham (MA); On-site; USD 54,443,000 - 60,174,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

401(k)

Life Insurance

AD&D Insurance

Short & Long-Term Disability Insurance

Paid Time Off

Competitive Pay

Job summary

South Shore Orthopedics is seeking a highly organized, patient-focused Patient Services Representative (Float) to support multiple departments across the practice in a fast-paced healthcare setting in Hingham, MA. This role offers coverage at the front desk, scheduling, registration, clinical support, and administrative tasks as needed.

Ideal candidates are detail-oriented, adaptable, and committed to delivering excellent patient service while maintaining HIPAA and confidentiality standards.

Qualifications

• High School Diploma or equivalent is required.
• Previous experience in a medical office or healthcare setting preferred.
• Excellent verbal and written communication skills.
• Strong computer skills and ability to learn new software quickly.
• Exceptional organizational skills with the ability to multitask and prioritize.
• Strong attention to detail and accuracy.
• Ability to work independently while contributing positively to a team.
• Professional, patient-focused attitude with excellent customer service.
• Working knowledge of HIPAA, OSHA, and patient confidentiality standards.
• Ability to build and maintain professional relationships with patients, providers, coworkers, and third-party payers.

Responsibilities

• Answer incoming telephone calls and assist patients with scheduling appointments.
• Register patients, verify information, and complete check-in/check-out procedures.
• Interview patients and obtain accurate demographic and insurance information.
• Schedule follow-up appointments, diagnostic testing, and surgical procedures.
• Room patients and provide administrative support to clinical staff as needed.
• Coordinate with providers and multiple departments to ensure efficient patient flow.
• Maintain accurate patient records within the electronic medical record system.
• Follow established scheduling protocols and business process documentation.
• Perform other related duties as assigned to support practice operations.

Skills

Verbal communication

Written communication

Computer skills

Organizational skills

Attention to detail

Multitasking

Customer service

HIPAA knowledge

Team collaboration

Professional demeanor

Education

High School Diploma or equivalent

Tools

EMR systems

Scheduling software

Microsoft Office

Medical office software

Job description

South Shore Orthopedics is seeking a highly organized, patient-focused Patient Services Representative (Float) to support multiple departments across the practice in a fast-paced healthcare setting in Hingham, MA. This role offers coverage at the front desk, scheduling, registration, clinical support, and administrative tasks as needed.

Ideal candidates are detail-oriented, adaptable, and committed to delivering excellent patient service while maintaining HIPAA and confidentiality standards.