Patient Services Specialist Float for Portland Metro (Pay Differentials Offered)

The Oregon Clinic; Portland (OR); On-site; USD 45,000 - 67,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Prescription Insurance

401(k) plan

Flexible Spending Account

Paid Time Off

9 paid holidays

Wellness program

Transit benefits

Employee discounts

Pet Insurance

Job summary

The Oregon Clinic is seeking a dedicated Patient Services Specialist Float to support multiple clinics across the Portland Metro. This full-time role emphasizes patient-centered care, efficient scheduling, and accurate insurance processing.

As a key member of a collaborative team, you will travel within the Portland Metro, provide front-desk support, and ensure a smooth patient experience from check-in to check-out, while maintaining EMR accuracy and high professional standards.

Qualifications

• Minimum of one year of work experience, preferably in a medical office.
• Reliable transportation and willingness to commute throughout the Portland Metro area.
• Prior Electronic Medical Record (EMR) experience is preferred; EPIC experience is a plus.
• Knowledge of medical terminology and office procedures.
• Familiarity with insurance requirements and referral processes.
• Demonstrated ability to initiate, work independently, and multitask.
• Excellent attendance and work ethic.
• Positive attitude and a willingness to be a team player.
• Ability to communicate professionally with patients, physicians, and other staff.

Responsibilities

• Check in and out patients and schedule appointments efficiently.
• Obtain and complete insurance information.
• Answer phones on a multi-line system.
• Process incoming referrals and electronic fax submissions.
• Update records as needed.
• Other duties as assigned.

Skills

Customer service

Multitasking

Phone support

EMR experience

Tools

EPIC

Job description

Patient Services Specialist Float for Portland Metro (Pay Differentials Offered)

Job Category: Non-Clinical Staff

Requisition Number: PATIE005500

• Posted : October 1, 2026
• Full-Time

Locations

Showing 1 location

Central Admin - 541
541 NE 20th Ave, Suite 225
Portland, OR 97232, USA

Description

Make an Impact at The Oregon Clinic! Premium Benefits, Competitive Pay, and Inspiring Purpose

Join us at The Oregon Clinic as a full-time Patient Services Specialist Float.Work alongside a collaborative team of patient-focused colleagues and physicians in various clinics throughout the Portland Metro. Each patient receives the highest value care tailored to their needs.

Every person at TOC makes a difference in our mission of delivering world-class care with kindness and empathy. As a member of our team, you have the opportunity to make a valuable impact within the local community and our ecosystem of care. By providing patients and internal and external stakeholders with a consistent, efficient, and easy experience, you’ll help ensure that patients at The Oregon Clinic receive the highest value care tailored to their needs.

Using excellent customer service and communications skills, your primary duties in this role include:

• Primarily responsible for checking in and out new/established patients and scheduling appointments in an efficient and timely manner.
• Obtaining and completing insurance information.
• Answering phones on multi-line system.
• Processing of incoming referrals and electronic fax submissions.
• Updating records as needed.
• Other duties as assigned.

Hiring range, based on experience and credentials:

• Level I: $21.55 - $29.16 per hour.
• Level II: $23.71 - $32.07 per hour.

PLUS, pay differentials for being in a float role.

Workdays: This role requires travel throughout the Portland Metro. Candidates must have reliable transportation and a willingness to travel. This is a full-time position, 40 hours per week, Monday–Friday. Start times vary depending on clinic assignment.

Qualifications that support success in this role are based on education, experience, and values including:

• Minimum of one (1) year of work experience, preferably in a medical office, is strongly preferred.
• Reliable transportation and willingness to commute throughout the Portland Metro area are required.
• Prior Electronic Medical Record (EMR) experience is preferred. EPIC experience is a plus!
• Knowledge of medical terminology and office procedures.
• Familiarity with insurance requirements and referral processes.
• Demonstrated ability to initiate, work independently, and effectively multitask.
• Excellent attendance and work ethic.
• Positive attitude and desire to be a team player.
• Ability to communicate professionally and effectively with patients, physicians, and other team members.
• A commitment to patient-focused care, privacy, and safety.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

• Healthcare:Employee is 100% covered Medical, Dental, and Prescription Insurance
• Financial Wellbeing:Generous 401(k) plan and Flexible Spending Account options
• Work-Life Balance:Paid Time Off plus 9 paid holidays annually
• Wellness Support:Robust wellness program and employee assistance services
• Commuter Benefits:70% of Tri-Met transit pass covered
• Additional Perks:Employee discounts and optional benefits like Pet Insurance

Patients and peers recognize The Oregon Clinic as a top regional healthcare provider and employer. We are:

• Guided by our values of dedicating to excellence, compassionate and joyful connection, inclusive collaboration, listening humbly, and leading with integrity.
• The largest physician-owned, multi-specialty medical and surgical practice in Oregon with a team of 1,500 team members across 30 specialties and our business office.
• Dedicated to providing the highest value care tailored to the needs of each unique patient.
• Proud to be consistently ranked by our employees as a Top 10 Workplace by The Oregonian.

Our Commitments:

• Diversity, Equity, & Inclusion:We are more than an Equal Opportunity Employer. We welcome and embrace differences and a diversity of backgrounds. Our goal is for patients, physicians, and team members to see and feel diversity, equity, safety, and inclusion in all aspects of their interactions with TOC clinics and administration.
• A safe workplace:We are an alcohol and drug-free workplace for the safety of our patients and employees. Offers are contingent on successful completion of drug and background screenings.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.