Patient Services Specialist for GI in Newberg

Oregon Clinic; Newberg, Northern (OR, KY); Hybrid; USD 26,000 - 44,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Paid time off

9 holidays annually

Wellness program

Commuter benefits

Employee discounts

Pet insurance

Job summary

The Oregon Clinic is seeking a full-time Patient Services Specialist for the GI South Clinic in Newberg, OR. The role involves phone-based scheduling, insurance verification, and EMR updates within a supportive GI team.

Hybrid/Remote work is available after training; typical hours Monday–Friday, with a focus on delivering patient-centered care in a busy gastroenterology setting.

Qualifications

• Minimum of 1 year of work experience in a medical office preferred.
• Familiarity with EMR/Epic systems is preferred.
• Understanding of insurance and referral processes helpful.
• Ability to multitask and communicate professionally with patients and staff.

Responsibilities

• Primarily responsible for scheduling appointments for a high-volume inbound phone team.
• Verify and update insurance information and EMR records.
• Answer phones on a multi-line system
• Additional administrative tasks as assigned.

Skills

Medical office experience

EMR experience

Insurance processes

Multitasking

Communication skills

Team player

Epic experience

Tools

Epic EMR

Job description

Patient Services Specialist for GI in Newberg

Job Category: Non-Clinical Staff

Requisition Number: PATIE005504

Full-Time

Locations

Showing 1 location

Gastroenterology South | GI South - Newberg
879 Providence Dr
Newberg, OR 97132, USA

Description

Make an Impact at The Oregon Clinic! Premium Benefits, Competitive Pay, and Inspiring Purpose

Join us at The Oregon Clinic as a full-time Patient Services Specialist. Work alongside a collaborative team of patient-focused colleagues and physicians in our thriving Gastroenterology South Clinic located in Newberg. Each patient receives the highest value care tailored to their needs.

Every person at TOC makes a difference in our mission of delivering world-class care with kindness and empathy. As a member of our team, you have the opportunity to make a valuable impact within the local community and our ecosystem of care. By providing patients and internal and external stakeholders with a consistent, efficient, and easy experience, you’ll help ensure that patients at The Oregon Clinic Gastroenterology South Clinic receive the highest value care tailored to their needs.

Using excellent customer service and communications skills, your primary duties in this phone-based role include:

• Primarily responsible for supporting a high-volume inbound phone team by scheduling appointments in an efficient and timely manner.
• Completing and verifying insurance information.
• Answering phones on a multi-line system.
• Updating registration and EMR records as needed.
• Performing additional administrative and support tasks as assigned.

Hiring range, based on experience and credentials:

• Level I: $19.59 - $26.51 per hour.
• Level II: $21.55 - $29.16 per hour.
• Level III: $23.71 - $32.07 per hour.

Workdays: This role is located at the Gastroenterology-South Clinic in Newberg. Hybrid/Remote work is available, and the role can become primarily remote once training is completed and expectations are met. Typical hours are Monday-Friday (7:50 am - 4:50 pm).

Qualifications that support success in this role are based on education, experience and values including:

• Minimum of one (1) year of work experience, preferably in a medical office, is strongly preferred. Specialty care GI experience is a plus!
• Prior Electronic Medical Record (EMR) experience is preferred. Epic experience is a plus!
• Familiarity with insurance and referral processes.
• Demonstrated ability to initiate, work independently, and effectively multitask.
• Excellent attendance and work ethic.
• Positive attitude and desire to be a team player.
• Ability to communicate professionally and effectively with patients, physicians, and other team members.
• A commitment to patient-focused care, privacy, and safety.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Make an impact in patient-focused healthcare. Look forward to coming to work and feel good about the work you do -

• Healthcare:Employee is 100% covered Medical, Dental, and Prescription Insurance
• Financial Wellbeing:Generous 401(k) plan and Flexible Spending Account options
• Work-Life Balance:Paid Time Off plus 9 paid holidays annually
• Wellness Support:Robust wellness program and employee assistance services
• Commuter Benefits:70% of Tri-Met transit pass covered
• Additional Perks:Employee discounts and optional benefits like Pet Insurance

Patients and peers recognize The Oregon Clinic as a top regional healthcare provider and employer. We are:

• Guided by our values of dedicating to excellence, compassionate and joyful connection, inclusive collaboration, listening humbly, and leading with integrity.
• The largest physician-owned, multi-specialty medical and surgical practice in Oregon with a team of 1,500 team members across 30 specialties and our business office.
• Dedicated to providing the highest value care tailored to the needs of each unique patient.
• Proud to be consistently ranked by our employees as a Top 10 Workplace by The Oregonian.

Our Commitments:

• Diversity, Equity, & Inclusion: We are more than an Equal Opportunity Employer. We welcome and embrace differences and a diversity of backgrounds. Our goal is for patients, physicians, and team members to see and feel diversity, equity, safety, and inclusion in all aspects of their interactions with TOC clinics and administration.
• A safe workplace: We are an alcohol and drug-free workplace for the safety of our patients and employees. Offers are contingent on successful completion of drug and background screenings.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.