Patient Services Specialist — Billing & Front Office

Tidewater Physicians Multispecialty Group; Newport News (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare provider organization in Newport News is seeking a Patient Services Representative I for the Central Billing Office. Responsibilities include managing patient calls, maintaining records, and providing superior customer service. The ideal candidate will have a high school diploma, relevant experience in a medical environment, and the ability to work in a professional setting. This role offers a full-time schedule, from Monday to Friday, and requires knowledge of medical terminology and computer systems.

Qualifications

• Six to twelve months related experience/training.
• Ability to answer a multi‑phone line system.
• Must have excellent customer service skills.

Responsibilities

• Ensure all patient phone calls are handled with professionalism.
• Accurately update patient records after speaking with patients.
• Greet all customers entering the billing department.

Skills

Knowledge of computer systems

Knowledge of medical terminology

Ability to provide excellent customer service

Skill in verbal communication

Skill in written communication

Education

High School diploma/GED

One year experience in a medical environment

Job description

A healthcare provider organization in Newport News is seeking a Patient Services Representative I for the Central Billing Office. Responsibilities include managing patient calls, maintaining records, and providing superior customer service. The ideal candidate will have a high school diploma, relevant experience in a medical environment, and the ability to work in a professional setting. This role offers a full-time schedule, from Monday to Friday, and requires knowledge of medical terminology and computer systems.