Patient Services Specialist-Atrium Health Levine Cancer PRN

Atrium Health; Charlotte (NC); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a dedicated Patient Service Specialist to join their team in Charlotte. This role emphasizes exceptional customer service and efficient management of front office tasks, ensuring a world-class patient experience. The ideal candidate will demonstrate strong interpersonal skills and critical thinking abilities, thriving in a fast-paced environment. Join a team that values health, hope, and healing while making a significant impact on patient care and satisfaction. If you are passionate about helping others and enjoy a dynamic work environment, this opportunity is perfect for you.

Qualifications

• Experience in customer relations is essential.
• Computer experience is required for this role.

Responsibilities

• Provide exemplary customer service to create an excellent patient experience.
• Manage patient registration and insurance verification.

Skills

Customer Service

Interpersonal Skills

Critical Thinking

Attention to Detail

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

This job posting is no longer active.

Charlotte, NC, United States
Job ID: 143967
Job Family: Patient Accounting/Registration
Status: Part Time
Shift: Variable
Job Type: Regular
Department Name: 11011018041603-Patient Access - LCI

Our team members are part of an environment that fosters health, hope and healing-for all, driven by the principles of Our Atrium Health Way to create a welcoming and professional environment. The Patient Service Specialist will consistently provide exemplary customer service while proactively executing all front office administrative duties. It is the responsibility of every Atrium Health team member to deliver a world-class patient experience every person, every encounter, every time.

Essential Functions

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Physical Requirements
Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.

Education, Experience and Certifications

High School Diploma or GED require. Computer experience required. Customer relations experience required. Experience with Medical Records Software preferred, Front desk practice experience preferred.