Patient Services Specialist- Atrium Health Cabarrus Urgent Care FT

Advocate Health; Concord (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Advocate Health seeks a front desk/registration specialist to deliver warm, patient-centered service at the Concord location. You will handle patient registration, verify insurance, coordinate scheduling, and support billing processes, ensuring accuracy and confidentiality.

The role requires High School Diploma or GED, strong computer skills, and prior front desk or medical records experience. Knowledge of medical software is preferred and involvement in a fast-paced clinical setting is expected.

Qualifications

• High school diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.

Responsibilities

• Provide exemplary customer service to create a positive patient experience.
• Interact with patients and families with empathy in sensitive situations.
• Demonstrate critical thinking and decisive judgment in a fast-paced environment.
• Manage patient registration, insurance verification, scheduling, and billing-related activities with accuracy.
• Encourage use of front-end technology during registration.
• Maintain confidential patient information and assist billing as needed.
• Be familiar with emergency codes and healthcare regulations.
• Monitor and manage inventory of medications and supplies as required.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Attention to detail

Communication

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Essential Functions

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Physical Requirements

Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.

Education, Experience and Certifications

High School Diploma or GED require. Computer experience required. Customer relations experience required. Experience with Medical Records Software preferred, Front desk practice experience preferred.