Care Coordinator-Auth-Scheduling Specialist Referral Coordination

Advocate Health; Charlotte (NC); On-site; USD 38,000 - 48,000; Full time

Job summary

Atrium Health is seeking a Patient Service Specialist to deliver a world-class patient experience from front desk to registration. You will handle insurance verification, scheduling, and cash handling while maintaining accurate patient records.

The role requires excellent customer service, strong interpersonal skills, and the ability to work both independently and as part of a team in a fast-paced health care setting.

Qualifications

• High school diploma or GED required.
• Computer experience required.
• Customer relations experience preferred.
• Experience with Medical Records Software preferred; front desk experience preferred.

Responsibilities

• Provide exemplary customer service and ensure a welcoming patient experience.
• Register patients, verify insurance, schedule appointments, and handle front desk duties.
• Assist billing functions and direct to appropriate billing office as needed.
• Encourage use of front-end technology during registration.
• Maintain confidential patient information and ensure regulatory compliance.

Skills

Customer service

Front desk

Communication

Teamwork

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Job Summary

Our team members are part of an environment that fosters health, hope and healing-for all, driven by the principles of Our Atrium Health Way to create a welcoming and professional environment. The Patient Service Specialist will consistently provide exemplary customer service while proactively executing all front office administrative duties. It is the responsibility of every Atrium Health team member to deliver a world-class patient experience every person, every encounter, every time.

Essential Functions

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Physical Requirements

Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.

Education, Experience and Certifications

High School Diploma or GED require. Computer experience required. Customer relations experience required. Experience with Medical Records Software preferred, Front desk practice experience preferred.