Patient Services Specialist After Hours/Weekends/Holidays Full Time

Apria; Phoenix (AZ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Services Specialist to enhance the patient experience during after-hours. In this dynamic role, you will provide exceptional customer service, transforming challenges into solutions while supporting field teams and promoting a positive culture. With a focus on empathy and communication, you will ensure patients feel valued and connected. If you're passionate about healthcare and eager to make a difference, this opportunity offers a chance to thrive in a supportive environment with ongoing training and development.

Benefits

Medical, Dental, and Vision Insurance

401(k) Plan

Employee Stock Purchase Plan

Tuition Reimbursement

Qualifications

• 3-5 years’ experience in healthcare or related fields.
• High school diploma or equivalent required.

Responsibilities

• Handle after-hours calls and troubleshoot equipment issues.
• Develop strong business relationships through collaboration.

Skills

Customer Service

Communication Skills

Problem-Solving

Patient-Focused Approach

Team Collaboration

Education

High School Diploma

Tools

MS Access

MS Excel

MS PowerPoint

MS Project

MS Visio

MS Word

Job description

Join to apply for the Patient Services Specialist After Hours/Weekends/Holidays Full Time role at Apria.

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At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor Teammate Benefits Include

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after one year of service
• Employee stock purchase plan
• Tuition reimbursement

About The Company

Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful and compassionate people, to meet the needs of our patients. We provide home respiratory services and medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.

Job Summary

The Patient Services Specialist – After Hours will provide excellent customer service and product information, solutions, and relevant details to patients and providers. This role emphasizes above-and-beyond communication to ensure patients feel heard, understood, valued, and connected with Apria. Key responsibilities include:

• Transforming disgruntled patients into satisfied customers.
• Supporting field teams, operations, and sales with timely feedback.
• Addressing and solving common complaints, identifying trends, and recommending preventative measures.
• Proactively enhancing the patient experience.
• Promoting a positive employee and company culture.

Essential Duties And Responsibilities

• Handle after-hours calls from patients and referral sources, troubleshoot equipment issues, manage urgent patient setups, and coordinate with technicians or therapists as needed.
• Develop strong business relationships within the field leadership through collaboration and communication.
• Perform other duties as required.

Minimum Required Qualifications

• High school diploma or equivalent.
• 3-5 years’ experience in healthcare, health insurance, dispatch, or transportation.

Skills, Knowledge, And Abilities

• Patient-focused approach.
• Action-oriented and proactive.
• Team player with excellent communication skills.
• Energetic, passionate about health and well-being.
• Ability to build relationships and influence others.

Computer Skills

• Intermediate proficiency in MS Access, Excel, PowerPoint, MS Project, Visio, Word.

Language Skills

• English (reading, writing, verbal).

Mathematical Skills

• Intermediate proficiency, capable of interpreting and developing spreadsheet data.

Physical Demands

This role involves sitting, standing, repetitive motions, speaking, listening, and occasional lifting up to 50 lbs. Reasonable accommodations will be provided for qualified individuals with disabilities.

The physical and work environment described may vary based on staffing and business needs. Inclusion or omission of specific duties does not determine their essential nature. Reasonable accommodations will be provided.

If interested, apply now. This position is open on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, national origin, sex, sexual orientation, religion, disability, age, veteran status, or other protected status.