Patient Services Specialist 3 – General Pediatrics

Baylor Scott & White Health; Killeen (TX); Sur place; USD 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k) match up to 5%

Tuition Reimbursement

PTO from Day 1

Résumé du poste

Baylor Scott & White Health is seeking a Patient Services Specialist 3 to provide advanced administrative support in a physician's office, clinic, or related area. The role focuses on high-quality, patient-centered care, handling complex tasks, escalations, and staff training while serving as a backup supervisor.

Ideal candidates bring Epic experience, strong communication, attention to detail, and the ability to mentor others.

Qualifications

• Excellent listening and communication skills required.
• Interpersonal skills and professional telephone etiquette demanded.
• Ability to handle multiple tasks, schedule, and respond to escalations.
• Knowledge of patient registration procedures and documentation a plus.

Responsabilités

• Assist in hiring and peer interviewing processes.
• Handle patient relations, check-in/check-out, scheduling, and insurance verification.
• Respond to escalated issues and mentor staff.
• Support process improvements and conduct team huddles and training sessions.
• Coordinate scheduling and supervise back-up coverage when needed.
• Maintain facility and equipment maintenance in cooperation with leadership.
• Perform quality audits and manage supplies as requested.

Connaissances

Excellent listening

Interpersonal skills

Communication skills

Telephone etiquette

Multitasking

Attention to detail

Formation

HS Diploma/GED

Outils

Epic software

Description du poste

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values Are

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Patient Services Specialist 3 offers advanced administrative support in a physician's office, clinic, or other area. This role ensures high-quality, patient-centered care. This senior position handles complex tasks and escalations. It assists the supervisor in training staff and serves as a backup supervisor when needed.

Essential Functions Of The Role

• Assists in the hiring process and serves as a peer interviewer.
• Performs all duties associated with patient relations, check-in or check-out, scheduling, insurance verification and answering phones.
• Serves as a professional in handling more complex tasks and responding to escalated issues.
• Participates in process improvements initiatives. Facilitates or guides team meetings. Attends huddles, tracks metrics and maintains huddle boards.
• Mentors and trains staff in processes and procedures.
• Provides training on applications, website and other resource access.
• Monitors team members' participation to ensure the training provided is being utilized and if any additional training is needed.
• Serves as backup to the supervisor when absent, as required. Assists the supervisor in managing schedules, assigning tasks, and following up on work results.
• Monitors and arranges for facility and equipment maintenance and repairs, as needed and in conjunction with the Manager or Supervisor.
• Performs quality assurance audits.
• Orders supplies as requested.

Key Success Factors

• Excellent listening, interpersonal, and communication skills, both oral and written. Professional, pleasant, and respectful telephone etiquette. Ability to adapt communication style for different audiences.
• Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
• Knowledge of patient registration procedures and documentation.
• Knowledge of medical insurance claims procedures and documentation. Needs to have thorough understanding of the Out of Network process.
• Skilled in the use of personal computers and related software applications.
• Skilled in preparing and maintaining patient records.
• Ability to examine unpaid third-party claims and delinquent accounts to establish appropriate follow-up actions to ensure payment.
• Ability to mentor and train staff.
• Brings recent Epic experience and is comfortable navigating complex scheduling and patient-access workflows.
• Serve as an experienced resource to Patient Services staff, providing day-to-day workflow guidance and addressing accuracy concerns professionally.
• Demonstrate exceptional attention to detail while managing multiple priorities, frequent workflow changes, and complex scheduling needs.
• Provide flexible operational support, including back-office responsibilities, front-desk coverage, and assistance with Convenient Care workflows as needed.
• Ideal candidates will have recent Epic and healthcare administrative experience, strong communication skills, initiative, dependability, and the confidence to provide peer guidance.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

Qualifications

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - 2 Years of Experience