Patient Services Specialist 3 - General Pediatrics

Ascension St Vincent; Killeen (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Tuition Reimbursement

PTO from Day 1

Job summary

Baylor Scott & White Health is seeking a Patient Services Specialist 3 to provide advanced administrative support in a physician office or clinic. The role handles complex tasks, escalations, and acts as a backup supervisor when needed.

It requires leadership in staff training and a strong focus on patient-centered care. Ideal candidates have Epic experience, knowledge of patient registration and insurance procedures, and the ability to manage scheduling, check-in/out, and inquiries with

Qualifications

• Knowledge of patient registration procedures and documentation.
• Knowledge of medical insurance claims procedures and documentation; understands Out of Network.
• Epic experience and healthcare administrative experience.

Responsibilities

• Assists in hiring and peer interviewing.
• Handles patient check-in/check-out, scheduling, insurance verification and phones.
• Delivers complex tasks and escalated issue resolution.
• Contributes to process improvement and leads team huddles.
• Mentors and trains staff on procedures.
• Provides training on applications and patient-access systems.
• Ensures training is utilized and identifies further needs.
• Backs up supervisor with schedule management.
• Oversees facility and equipment maintenance with the manager.
• Performs quality audits.
• Orders supplies.

Skills

Communication skills

Empathy

Patient relations

Scheduling

Accountability

Education

H.S. Diploma/GED

Tools

Epic

Microsoft Office

Job description

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Patient Services Specialist 3 offers advanced administrative support in a physician's office, clinic, or other area. This role ensures high-quality, patient-centered care. This senior position handles complex tasks and escalations. It assists the supervisor in training staff and serves as a backup supervisor when needed.

Essential Functions of the Role

• Assists in the hiring process and serves as a peer interviewer.
• Performs all duties associated with patient relations, check-in or check-out, scheduling, insurance verification and answering phones.
• Serves as a professional in handling more complex tasks and responding to escalated issues.
• Participates in process improvements initiatives. Facilitates or guides team meetings. Attends huddles, tracks metrics and maintains huddle boards.
• Mentors and trains staff in processes and procedures.
• Provides training on applications, website and other resource access.
• Monitors team members' participation to ensure the training provided is being utilized and if any additional training is needed.
• Serves as backup to the supervisor when absent, as required. Assists the supervisor in managing schedules, assigning tasks, and following up on work results.
• Monitors and arranges for facility and equipment maintenance and repairs, as needed and in conjunction with the Manager or Supervisor.
• Performs quality assurance audits.
• Orders supplies as requested.

Key Success Factors

• Excellent listening, interpersonal, and communication skills, both oral and written. Professional, pleasant, and respectful telephone etiquette. Ability to adapt communication style for different audiences.
• Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
• Knowledge of patient registration procedures and documentation.
• Knowledge of medical insurance claims procedures and documentation. Needs to have thorough understanding of the Out of Network process.
• Skilled in the use of personal computers and related software applications.
• Skilled in preparing and maintaining patient records.
• Ability to examine unpaid third-party claims and delinquent accounts to establish appropriate follow-up actions to ensure payment.
• Ability to mentor and train staff.
• Brings recent Epic experience and is comfortable navigating complex scheduling and patient-access workflows.
• Serve as an experienced resource to Patient Services staff, providing day-to-day workflow guidance and addressing accuracy concerns professionally.
• Demonstrate exceptional attention to detail while managing multiple priorities, frequent workflow changes, and complex scheduling needs.
• Provide flexible operational support, including back-office responsibilities, front-desk coverage, and assistance with Convenient Care workflows as needed.
• Ideal candidates will have recent Epic and healthcare administrative experience, strong communication skills, initiative, dependability, and the confidence to provide peer guidance.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - 2 Years of Experience