PATIENT SERVICES SPECIALIST 2 (100% FTE, EVENINGS)

University of Washington; Seattle (WA); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Patient Services Specialist 2 to enhance patient experiences in their ED Registration department. This role involves welcoming patients, managing registrations, and providing essential clerical support. With a commitment to compassionate care, the organization fosters a collaborative environment where each team member plays a crucial role in patient satisfaction. Join this dynamic team and contribute to a mission focused on improving public health and advancing medical knowledge, all while enjoying a comprehensive benefits package.

Benefits

Generous Benefits

Work/Life Programs

Qualifications

• High School graduation or equivalent is required.
• One year of healthcare or customer service experience is needed.

Responsibilities

• Greet and assist patients and visitors in a friendly manner.
• Perform patient registration and verify demographic information.
• Coordinate interpreter services for patients as needed.

Skills

Customer Service

Administrative Support

Patient Registration

Communication Skills

Education

High School Diploma or Equivalent

Job description

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PATIENT SERVICES SPECIALIST 2 (100% FTE, EVENINGS)

Req #: 244896

Department: UW MEDICAL CENTER - NORTHWEST - ED ADMITTING

Posting Date: 05/05/2025

Closing Date: 05/12/2025

Salary: $23.13 - $33.65 per hour

Union Position: Yes

Shift: First Shift

Benefits: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, click here.

Position Overview

UW Medical Center-Northwest - Financial Admitting and ED Registration has an outstanding opportunity for a Patient Services Specialist 2 to join us in our ED Registration department.

Work Schedule

• 100% FTE (40 hours per week)
• Monday - Friday, 6:00am - 2:30pm
• Day Shift

Position Highlights

The Patient Services Specialist 2 performs a variety of admitting department tasks including but not limited to: patient registration, general clerical support, customer service, and operating the switchboard. Be a part of a team dedicated to supporting UW Medicine where Patients Are First.

Primary Responsibilities

• Greet, direct, and assist all patients and visitors in a friendly, welcoming, and professional manner.
• Ensure patients understand admission policies and procedures.
• Coordinate obtaining interpreters for patients as appropriate.
• Perform admitting or pre-admitting procedures upon patient arrival, including registration, verifying, collecting, and updating demographic and financial information.
• Determine eligibility for care via payer web portals and phone inquiries.
• Collect co-payments or other patient liabilities.
• Respond to patient questions and provide directions within the hospital.
• Assist patients in accessing hospital and community services by consulting and making referrals.

Requirements

• High School graduation or equivalent.
• One year of healthcare, administrative, or customer service experience.
• An equivalent combination of education and experience may substitute for stated requirements.

About UW Medical Center-Northwest

UW Medical Center is an acute care hospital located in Seattle with two campuses: Montlake and Northwest. Recognized as the top hospital in Seattle and Washington State since 2012, and nationally ranked in six specialties, UW Medical Center prides itself on compassionate patient care and medical advances.

The UW Medical Center–Northwest campus offers emergency, inpatient, and outpatient medical, surgical, and therapeutic care. It is located in north Seattle on a 44-acre campus that includes the Northwest Outpatient Medical Center and the Specialty Care Meridian Pavilion.

Our Mission

UW Medicine aims to improve public health by advancing medical knowledge, providing outstanding care, and training future health professionals. We foster a respectful, inclusive environment where every individual is valued.

To request disability accommodations, contact the Disability Services Office at 206-543-6450 or [e-mail].