Patient Services Specialist

Cedar Point Health; United States; Remote; USD 21,000 - 28,000; Part time

Job summary

Cedar Point Health is seeking a Patient Services Specialist to support our Wellness Center. This part-time, remote-friendly role involves greeting patients, handling schedules, and processing payments with care and professionalism.

You will verify insurance, collect copays, and coordinate with therapists to keep appointments running smoothly. A high school diploma and several years in a medical office are preferred for this role.

Qualifications

• Knowledge of scheduling procedures and medical office workflows.
• Ability to use computerized scheduling systems and maintain patient data accuracy.
• Familiarity with medical terminology and patient privacy requirements.
• Basic math for copays and billing accuracy.
• Strong customer service focus and professional communication.
• Ability to multitask across phone, in-person, and staff interactions.
• Commitment to confidentiality and compliance with HIPAA or equivalent.

Responsibilities

• Greet and sign in patients promptly with courtesy.
• Manage patient flow and coordinate with clinical staff.
• Screen visitors and route inquiries appropriately.
• Update patient information and collect necessary paperwork.
• Verify insurance details, co-pays, and demographic data.
• Explain financial requirements and post payments as needed.
• Schedule appointments and send reminders; maintain the calendar.
• Prepare treatment rooms and assist therapists as required.
• Maintain inventory and ensure a clean, safe workspace.

Skills

Scheduling systems

Customer service

Medical terminology

Basic math

Confidentiality

Multitask

Communication

Education

High School Diploma or equivalent

Job description

Remote

Job Type Part-time

Description

Mission:

Our mission is to serve Western Colorado communities by providing high-quality, compassionate, comprehensive health care to all ages.

Job Information

Job Title: Patient Services Specialist

Department: Wellness

Reports To: Wellness Center Lead

FLSA Status: Non-Exempt

Employment Status: Part-Time

Work Location: Wellness Center

Pay Range: $15.50-$20/hr

Position Summary

This position is responsible for greeting and signing in Physical Therapy patients in a prompt, courteous, and professional manner, checking them out after the appointment, and making patient appointments following medical practice procedures.

Responsibilities

• Greets patients and visitors promptly with courtesy and compassion and checks patients in and out before and after appointments.
• Facilitates patient flow and communicates changes with patients and clinical staff.
• Appropriately and courteously screens solicitors for relevance to the organization’s needs.
• Updates patient information and ensures completion of appropriate paperwork prior to checking the patient in.
• Verifies insurance, co-pays, current demographic information, scans ID and insurance cards into the system.
• Explains financial requirements to the patients or responsible parties, collects copays as required and posts copays and payments on account balances.
• Reconciles daily deposits and run necessary reports daily.
• Schedules appointments for patients, makes reminders calls one business day before appointments, and maintains the schedule (e.g. cancellations or additions) to ensure accuracy.
• Prepares treatment rooms for patients by following prescribed procedures and protocols.
• Supports therapists by preparing heat packs, exercise equipment, modalities, and cleaning equipment.
• Maintains physical therapy supplies inventory by checking stock to determine inventory levels.
• Maintains a safe and clean working environment by complying with daily cleanliness, deep clean procedures, and maintaining laundry.
• Updates job knowledge by participating in educational opportunities.

Other Duties

This job description is not intended to contain a comprehensive listing of all activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change based on organizational needs.

Requirements

Required Qualifications

• Knowledge of medical practice protocols related to scheduling appointments.
• Knowledge of computerized scheduling systems.
• Knowledge of customer service principles and techniques.
• Knowledge of medical terminology.
• Knowledge of basic math and modern office procedures.
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.
• Ability to analyze situations and respond appropriately.
• Ability to maintain confidentiality regarding patient records.
• Education: High School Diploma or equivalent.
• Experience: Three years of experience in a medical office preferred.

Mental and Physical Requirements

Must possess the physical and mental abilities to perform the tasks normally associated with a Medical Receptionist and Scheduler that are mostly sedentary with occasional standing, walking, reaching. Daily and repetitive data entry may cause nerve problems unless ergonomic techniques are used. Periodic stress occurs from handling many calls and dealing with patient requests.

Conditions

The position requires the ability to work under pressure and with a diverse population, including staff, physicians, clients, patients, insurance companies, labs, hospitals and other members of the public on a regular basis. The position may cause exposure to communicable diseases, bodily fluids, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a clinical environment.

Salary Description$15.50-$20.00/hr